Lead Child Support Technician

City and County of Denver; United States; Híbrido; USD 34.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension plan

457B Retirement Plan

PTO 140 hours + holidays

Health/dental/vision plans

Descripción de la vacante

The City and County of Denver seeks a CS2954 Child Support Technician Lead to oversee case management, ensure accurate documentation, and drive process improvements within the Child Support program. You will mentor staff, analyze records, and support complex legal actions with diligence and integrity.

Hybrid work is available with Denver-based assignments; you will collaborate with training, compliance, and court-related teams to deliver high-quality service to families in Colorado.

Formación

• Experience with Colorado's Automated Child Support Enforcement System (ACSES).
• Experience with CSE Tools in a professional capacity.
• Proven experience with tracking and identifying metrics as measurements of success.
• Professional experience in process improvement as well as developing and implementing trainings for team members.
• Desire to mentor team members to support their professional development.
• Experience with Colorado's ACSES (duplicate item shown in source).
• Experience in LEAN principles.

Responsabilidades

• Provides on-the-job training, mentors new and tenured employees.
• Collaborates with the training unit on course content, materials and case reviews.
• Monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented.
• Reviews and analyzes case records and reports for completeness, accuracy and timeliness.
• Identifies compliance and production problems.
• Develops or modifies work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage.
• Identifies and evaluates relevant case issues; researches and reviews information to determine appropriate legal actions; participates in the discovery process; interviews and negotiates with parents, prepares legal actions and corresponding documents; may be asked to provide court testimony.
• Provides work instruction and assists employees with difficult and/or unusual assignments.
• Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion.
• Resolve problems encountered during daily operations and determine appropriate solutions.
• Acts as a mediator when problems occur between clients and employees.
• Reviews unit procedures, assists in the development or revision of needed procedures.
• Recommends and implements process improvement.
• Contributes to the development of the performance enhancement plan, documents performance, provides performance feedback, and furnishes information for the formal performance evaluation.
• Responds orally to informal grievances and relays information to the supervisor.
• Documents situations which may be cause for disciplinary action and provides this information to the supervisor.
• Performs technical work by following an administrative or judicial process to provide services to clients involving establishment, enforcement and/or modification of child support obligations.
• Performs other related duties as assigned or requested.

Conocimientos

ACSES experience

CSE tools

Metrics tracking

Process improvement

Mentoring

LEAN principles

Herramientas

CSE Tools

Descripción del empleo

About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The target salary range for this position is $25.30 - $31.63.

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 wellness day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site a minimum of three (3) days per week and up to five (5) days as needed. Employees must work within the state of Colorado on their off-site days.

What You’ll Do

• Provides on-the-job training, mentors new and tenured employees.
• Collaborates with the training unit on course content, materials and case reviews.
• Monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented.
• Reviews and analyzes case records and reports for completeness, accuracy and timeliness.
• Identifies compliance and production problems.
• Develops or modifies work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage.
• Identifies and evaluates relevant case issues; researches and reviews information to determine appropriate legal actions; participates in the discovery process; interviews and negotiates with parents, prepares legal actions and corresponding documents; may be asked to provide court testimony.
• Provides work instruction and assists employees with difficult and/or unusual assignments.
• Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion.
• Resolve problems encountered during daily operations and determine appropriate solutions.
• Acts as a mediator when problems occur between clients and employees.
• Reviews unit procedures, assists in the development or revision of needed procedures.
• Recommends and implements process improvement.
• Contributes to the development of the performance enhancement plan, documents performance, provides performance feedback, and furnishes information for the formal performance evaluation.
• Responds orally to informal grievances and relays information to the supervisor.
• Documents situations which may be cause for disciplinary action and provides this information to the supervisor.
• Performs technical work by following an administrative or judicial process to provide services to clients involving establishment, enforcement and/or modification of child support obligations.
• Performs other related duties as assigned or requested. Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the amount of time spent in performing the essential duties listed above.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

• Experience with Colorado's Automated Child Support Enforcement System (ACSES)
• Experience with CSE Tools in a professional capacity
• Proven Experience with tracking and identifying metrics as measurements of success
• Professional experience in process improvement as well as developing and implementing trainings for team members
• Desire to mentor team members to support their professional development
• Experience with Colorado's Automated Child Support Enforcement System (ACSES)
• Experience in LEAN principles

Equal Employment Opportunity

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work,

Position Type Unlimited Position Salary Range $25.30 - $37.96 Target Pay $25.30-31.00 Based on experience.

Agency Denver Human Services Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

Application Deadline

Application Deadline: November 17, 2026.

Job Profile

CS2954 Child Support Technician Lead

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. See yourself experiencing growth and balance. See yourself being respected and valued. See yourself belonging here. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Your journey starts right here.