Eligibility Technician 2 (PCN 068325)
State of Alaska
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Benefits offered by this job
Job summary
The State of Alaska invites applications for an Eligibility Technician 2 position located in Ketchikan. You will be part of the statewide Public Assistance Eligibility Team, maintaining case management and daily workflow while helping the public.
Join a team dedicated to assisting Alaskans in need through in-person service or a virtual call center, connecting clients with various public assistance programs offered by the agency.
Qualifications
- One year of entry level experience as an Eligibility Technician 1 with the State of Alaska.
- One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.
Responsibilities
- Maintain case management and daily workflow as part of the statewide Public Assistance Eligibility Team.
- Assist the public and help Alaskan families, the elderly, and others in need reach independence and self-sufficiency.
- Provide in-person service or via a virtual call center and connect clients to public assistance programs.
Skills
Tools
Job description
We invite you to watch our "Welcome to DPA" video here:
- The Recruitment Period For This Job Posting Has Been Extended*
Welcome to the Department of Health.
We’d be delighted to have you join our team.
This Position Is Open To Alaskan Residents Only.
Please check out the residency definition to determine if you qualify.
We invite you to watch our "Welcome to DPA" video here: https://vimeo.com/1023052645?share=copy
As an Eligibility Technician 2 (ET2), you will be part of the statewide Public Assistance Eligibility Team. Eligibility Technician 2s maintain case management and daily workflow while assisting the public.
Working together, we will help Alaskan families, the elderly, and other individuals in need reach higher levels of independence and self-sufficiency through in‑person service or a virtual call center, and connecting them to a variety of public assistance programs our agency provides.
- Computer Skills: Most tasks are computer-based, so good typing skills (30 words per minute or more) and strong data entry abilities are recommended.
- Technical Proficiency: Familiarity with using the internet, toggling between browsers, managing multiple computer screens, and a working knowledge of Microsoft Suite and its components are beneficial.
- Public Interaction: This role involves extensive contact with the public. Being empathetic while explaining the need for information or determining benefits is highly recommended.
The Division of Public Assistance is committed to promoting self‑sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve.
We honor cultural, geographic and economic diversity and seek community involvement in our decisions and service delivery.
The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in your career growth and advancement opportunites within our division.
We provide a competitive benefit package, flexible work schedules, and job stability.
This postion is located in Ketchikan, Alaska
The Ketchikan office is located at: 2030 Sea Level Dr. Suite 301, Ketchikan, AK. 99901.
This position joins a statewide eligibility workflow team in local Public Assistance offices across the state.
Are you someone who enjoys taking on challenges with rewards while assisting the public through excellent customer service? If so, we would like to invite you to join one of our dynamic teams at the Division of Public Assistance. Working with us offers a unique and ever‑changing experience that is both challenging and rewarding. We aim to serve Alaskans better.
The ideal candidate will possess some or all of the following position‑specific competencies in addition to the minimum qualifications listed below:
- Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
- Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
- Listening: Receives, attends to, interprets, and responds to verbal messages and other cues such as body language in ways that are appropriate to listeners and situations.
- Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
- Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
To view the general description and example of duties for this job class, please go to the following link and search for Eligibility Technician 2: https://www.governmentjobs.com/careers/Alaska/classspecs
One year of entry level experience as an Eligibility Technician 1 with the State of Alaska;
One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.
Post‑secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).
- Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
- Current performance evaluation, if available.
- A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications and competencies,, if not already provided in the application.
This position is currently under review as part of the Public Assistance Field Services Study; therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.
When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met Work experience needed to meet the minimum qualifications must be documented in the application If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
The State of Alaska does not provide VISA Employer sponsorships.
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095. If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the 'governmentjobs.com' domain. For information on allowing emails from the 'governmentjobs.com' domain, visit the Lost Password Help page at: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal‑opportunity employer.
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov
For assistance with applying for a password, please visit https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
Contact Information
For specific information in reference to the position, feel free to contact the hiring manager at:
Joey Tillson / Eligibility Technician 4
Phone: 800-478-7778 Ext: 3677
Email: joey.tillson@alaska.gov
- Health insurance, which includes employer contributions toward medical/vision/dental
- The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
- AVTEC
- Confidential
- Correctional Officers
- Marine Engineers
- Mt. Edgecumbe Teachers
- Supervisory
- Unlicensed Vessel Personnel/Inland Boatman's Union
- Exempt employees (not covered by collective bargaining)
- The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
- General Government
- Labor, Trades and Crafts
- Public Safety Employees Association
- Masters, Mates & Pilots
- Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
- Group-based insurance premiums for
- Term life (employee, spouse or qualified same sex partner, and dependents)
- Long-term and short-term disability
- Accidental Death and Dismemberment
- Long-term care (self and eligible family members)
- Supplemental Survivor Benefits
- Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
- Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
- Matching employer contribution into a defined contribution program (new employees)
- Employer contribution into a defined benefit or defined contribution program (current employees)
- Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
- Option to enroll in the Alaska Deferred Compensation Program
- Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See https://drb.alaska.gov/retiree/ for additional information
- Personal leave with an accrual rate increase based on time served
- Twelve (12) paid holidays a year
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