Eligibility Technician 1 (PCN 068268M)

State of Alaska; Anchorage (AK); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive benefits

Flexible schedules

Job stability

Job summary

State of Alaska, Department of Health, is seeking an Eligibility Technician 1 in Anchorage. This entry-level role handles case management and eligibility determinations, serving as the first point of contact for clients across Virtual Contact Center, lobby, and other access points.

You will follow policies, regulations, and processes to ensure timely determinations and access to resources. We value attention to detail, strong customer service, and the ability to work with diverse communities.

Qualifications

• Attention to detail; follows policies and procedures accurately.
• Customer service focus: assists clients and provides information or guidance.
• Interpersonal skills: work with diverse people and maintain professionalism.

Responsibilities

• Handle case management and workflow for eligibility determinations.
• Serve as first point of contact for clients across all access points.
• Apply policies, regulations, and processes to ensure timely determinations of benefits.
• Provide information and guidance to resources to clients in need.
• Follow established procedures and document activities accurately.

Skills

Attention to Detail

Computer Skills

Customer Service

Interpersonal Skills

Self-Management

Job description

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.

Welcome to the Department of Health!

We’d be delighted to have you join our team.

This position is open to Alaskan Residents only.

Eligibility Technician 1

What you will be doing:

In this role, the Eligibility Technician 1 is an entry-level eligibility position that handles case management and workflow, with limited interpretation and application of policies and procedures. As the first point of contact for clients across all access points (e.g., Virtual Contact Center, lobby, and non-lobby), the ET1 performs entry-level technical eligibility determination work that requires attention to detail following policies, regulations, and processes to ensure Alaskans in need receive timely determinations of benefits, correct information, and guidance to resources.

Our organization, mission, and culture:

The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve.

We honor cultural, geographic, and economic diversity and seek community involvement in our decisions and service delivery.

The benefits of joining our team:

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe you can work your way through the ranks and into the Policy, Administrative, and/or Leadership teams within our agency. We provide a competitive benefit package, flexible work schedules, and job stability.

The working environment you can expect:

The work location is 4001 Ingra Street, Suite 131, Anchorage, AK 99503, with access to dining, shopping, trails, and parks all within walking distance.

This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. You will work with other well-trained staff who support our agency’s mission and values, in an environment of mutual respect and trust where management believes staff is the agency’s most valuable resource and is encouraged to participate in decisions affecting their work.

Who we are looking for:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

One year of experience that included: applying statutes, regulations, program requirements, or similar criteria or guidelines in order to process, review, and evaluate such documents as applications for employment, programs or services, loans, licenses, and/or permits; documents associated with insurance or employment benefit enrollment or claims, investigations or collections; and/or tax processing, investment, real estate transactions, or similar work.

AND/OR

Experience that included extensive person-to-person contact performing such work as explaining policies, procedures, services, or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; and/or interviewing or counseling individuals, or performing similar work.

Substitution: Post‑secondary education may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

At the time of the interview, please provide the following:

1. Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
2. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications competencies.

This position is currently under review as part of the Public Assistance Field Services Study; therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met Work experience needed to meet the minimum qualifications must be documented in the application If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.

If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application.

The State of Alaska does not provide VISA Employer sponsorships.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, services, or alternative communication formats, please call 1-800-587-4095 in Juneau, TTY: Alaska Relay 711 or 1-800-770-8973, or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal‑opportunity employer.

For assistance with applying for a password, please visit https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

For specific information in reference to the position, feel free to contact the hiring manager at:

Name/Title: Jessica Ceesay Eligibility Office Manager 2

Phone: [phone] ext 3701

Email: [e-mail]