Eligibility Technician 2

Holland America-Princess (Holland America Dawson City Inn); Kenai (AK); On-site; USD 52,000 - 76,000; Full time

Job summary

The Division of Public Assistance (DPA) in Alaska is seeking an Eligibility Technician 2 to join statewide teams and support applicants for public assistance programs. The role emphasizes empathetic communication, accurate information gathering, and applying program rules to determine benefits across local offices.

Ideal candidates will have at least one year of related experience or substitute education, plus strong problem solving and oral/written communication.

Qualifications

• One year of entry level experience as an Eligibility Technician 1 with the State of Alaska.
• OR one year performing similar work with program requirements and client interaction in stressful situations.
• Post-secondary education in sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience.

Responsibilities

• Assist the public in understanding eligibility for assistance programs.
• Explain information needs and gather required documentation.
• Interact with the public empathetically while determining benefits.
• Support statewide eligibility workflow in local Public Assistance offices.
• Apply program rules to determine benefits and eligibility.

Skills

Customer Service

Self-Management

Technical Competence

Oral and Written Communication

Problem Solving

Job description

Job Description

This Individual Position is Exempt from the Hiring Freeze.

Welcome to the Department of Health.

We'd be delighted to have you join our team.

This position is open to Alaskan Residents only.

Please check out the residency definition to determine if you qualify.

What you will be doing

In this role, you will be part of the statewide Public Assistance Eligibility Team. Together, we will help Alaskan families, the elderly, and other individuals in need reach higher levels of independence and self-sufficiency by connecting them with the public assistance programs our agency offers. You will also have the opportunity to interact extensively with the public, being empathetic while explaining the need for information or determining benefits.

Being empathetic while explaining the need for information or determining benefits is a strong asset for this particular position.

Our organization, mission, and culture

The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with the basic living expenses and promoting self-sufficiency.

We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity.

We are responsible managers of the public programs that we are entrusted with. We aim to achieve success by focusing on continuous improvement.

The benefits of joining our team

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in your career growth and advancement opportunities.

We provide a competitive benefit package, flexible work schedules, and job stability.

The working environment you can expect

This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. The work location is at 11312 Kenai Spur Highway, Suite 200, Kenai, AK 99611.

Are you someone who enjoys taking on challenges with rewards? If yes, we would like to invite you to join one of our dynamic teams at the Division of Public Assistance. Working with us offers a unique and ever-changing experience that is both challenging and rewarding. We aim to develop a more modern and adaptable system that can serve Alaskans better.

Who we are looking for

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below.

Customer Service

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Self-Management

Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve.

Technical Competence

Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Oral and Written Communication

Expresses information to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving

Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.

To view the general description and example of duties for this job class, please go to the following link and search for

Eligibility Technician 2

:

https://www.governmentjobs.com/careers/Alaska/classspecs

classspecs

Minimum Qualifications

One year of entry level experience as an Eligibility Technician 1 with the State of Alaska;

OR

One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.

Substitution

Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

Additional Required Information

At the time of the interview, please provide the following:

Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.

Current performance evaluation, if available.

A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications and competencies, if not already provided in the application.

Please read the information below carefully. This applies to your application submission.

CLASSIFICATION

This position is currently under review as part of the Public Assistance Field Services Study; therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time Applications will be reviewed to determine if the responses are supported and if minimum qualif