Eligibility Technician 2

Holland America-Princess (Holland America Dawson City Inn); Kodiak (AK); On-site; USD 42,000 - 64,000; Full time

Job summary

The Alaska Department of Health - Division of Public Assistance seeks an Eligibility Technician 2 to join the statewide Public Assistance Eligibility Team in Kodiak, AK. The role focuses on helping families and individuals access public assistance programs with empathy and accuracy.

Minimum qualifications include one year as Eligibility Technician 1 with the State of Alaska or equivalent experience, with substitutions allowed for relevant education, and the ability to work with clients under

Qualifications

• One year of entry level experience as an Eligibility Technician 1 with the State of Alaska; OR one year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.

Responsibilities

• In this role, you will be part of the statewide Public Assistance Eligibility Team. Together, we will help Alaskan families, the elderly, and other individuals in need reach higher levels of independence and self-sufficiency by connecting them with the public assistance programs our agency offers.
• You will also have the opportunity to interact extensively and being empathetic while explaining the need for information or determining benefits.

Job description

Job Description

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.

Welcome to the Department of Health

We’d be delighted to have you join our team.

This position is open to Alaskan Residents only.

Please check out the

residency definition

to determine if you qualify.

We invite you to watch our 'Welcome to DPA' video here:

https://vimeo.com/1023052645?share=copy

What you will be doing

In this role, you will be part of the statewide Public Assistance Eligibility Team. Together, we will help Alaskan families, the elderly, and other individuals in need reach higher levels of independence and self-sufficiency by connecting them with the public assistance programs our agency offers. You will also have the opportunity to interact extensively and being empathetic while explaining the need for information or determining benefits. Being empathetic while explaining the need for information or determining benefits is a strong asset for this position.

Our organization, mission, and culture

The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with the basic living expenses and promoting self-sufficiency.

We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity.

We are responsible managers of the public programs that we are entrusted with. We aim to achieve success by focusing on continuous improvement.

The benefits of joining our team

• A competitive benefit package
• Flexible work schedules
• Job stability

The working environment you can expect

This postion is located in Kodiak, Alaska

The work location is at 211 Mission Road, Suite 101, Kodiak, AK 99615.

Who we are looking for

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

Customer Service

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Self-Management

Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve.

Technical Competence

Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Oral and Written Communication

Expresses information to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving

Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.

To view the general description and example of duties for this job class, please go to the following link and search for

Eligibility Technician 2

:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

• One year of entry level experience as an Eligibility Technician 1 with the State of Alaska;
• OR
• One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.

Substitution

Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.

Current performance evaluation, if available.

A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications and competencies, if not already provided in the application.