Eligibility Support Clerk – In-Office, Mon–Fri

State of Iowa; Cedar Rapids (IA); On-site; USD 18,000 - 26,000; Full time

Job summary

The State of Iowa is hiring an Eligibility Determinations Administrative Support Assistant to provide essential clerical and customer service support in the Linn County office. This in-office role runs Monday–Friday from 8 am to 4:30 pm, offering a stable day schedule and opportunities to assist Iowans with health and human services.

New hires start at a base hourly rate of $16.24, with biweekly and annual equivalents.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Word, Excel, Outlook, and navigating Windows.
• Occasional travel.

Responsibilities

• Handle important documents: scanning, indexing, uploading, and distributing mail and correspondence.
• Provide friendly, professional assistance to customers and staff—both in person and over the phone.
• Enter and update information in a variety of computer systems.
• Stay informed on policies and procedures through training and meetings.
• Support team members as a backup when needed.

Skills

Organizational skills

Attention to detail

Customer service

Communication

Microsoft Word

Excel

Outlook

Windows navigation

Tools

Microsoft Word

Excel

Outlook

Windows

Job description

The State of Iowa is hiring an Eligibility Determinations Administrative Support Assistant to provide essential clerical and customer service support in the Linn County office. This in-office role runs Monday–Friday from 8 am to 4:30 pm, offering a stable day schedule and opportunities to assist Iowans with health and human services.

New hires start at a base hourly rate of $16.24, with biweekly and annual equivalents.