Eligibility Support Clerk - In-Office, Mon–Fri

State of Iowa; Carroll (IA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

Paid Time Off

IPERS retirement plan

Retirement Investors Club (RIC)

Flexible Spending Accounts

Life Insurance

Long-term disability insurance

Employee Assistance Program

Employee discount programs

Job summary

Iowa Department of Health & Human Services (HHS) is hiring an Eligibility Determinations Administrative Support Assistant to provide essential clerical and customer service support in the Carroll County office. This in-office role runs Monday through Friday from 8 am to 4:30 pm, serving the public in person and by phone.

The base pay starts at $16.24 per hour, with biweekly and annual totals shown in the posting.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Word, Excel, Outlook, and navigating Windows.

Responsibilities

• Handle important documents: scanning, indexing, uploading, and distributing mail and correspondence.
• Provide friendly, professional assistance to customers and staff—both in person and over the phone.
• Enter and update information in a variety of computer systems.
• Stay informed on policies and procedures through training and meetings.
• Support team members as a backup when needed.

Skills

Organizational skills

Attention to detail

Customer service

Communication

Tools

Microsoft Word

Excel

Outlook

Windows

Job description

Iowa Department of Health & Human Services (HHS) is hiring an Eligibility Determinations Administrative Support Assistant to provide essential clerical and customer service support in the Carroll County office. This in-office role runs Monday through Friday from 8 am to 4:30 pm, serving the public in person and by phone.

The base pay starts at $16.24 per hour, with biweekly and annual totals shown in the posting.