Eligibility Determinations Clerk – Monday–Friday, In-Office

State of Iowa - Executive Branch; Cedar Rapids (IA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Retirement plans (IPERS)

Flexible Spending Accounts

Life insurance

Employee Assistance Program

Employee Discount Programs

Job summary

Iowa Department of Health & Human Services (HHS) in Linn County is seeking an Eligibility Determinations Administrative Support Assistant to provide clerical and customer service support. This in-office role runs Monday–Friday, 8 am–4:30 pm, with base pay starting at $16.24 hourly, $1,299.20 biweekly, and $33,779.20 annually.

The position requires strong organizational and communication skills and involves document handling, data entry, and customer interaction both in person and by phone.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Word, Excel, Outlook, and navigating Windows.
• Dependable attendance and commitment to confidentiality.
• Occasional travel to assist other offices.

Responsibilities

• Handle important documents: scanning, indexing, uploading, and distributing mail and correspondence.
• Provide friendly, professional assistance to customers and staff—both in person and over the phone.
• Enter and update information in a variety of computer systems.
• Stay informed on policies and procedures through training and meetings.
• Support team members as a backup when needed.

Job description

Iowa Department of Health & Human Services (HHS) in Linn County is seeking an Eligibility Determinations Administrative Support Assistant to provide clerical and customer service support. This in-office role runs Monday–Friday, 8 am–4:30 pm, with base pay starting at $16.24 hourly, $1,299.20 biweekly, and $33,779.20 annually.

The position requires strong organizational and communication skills and involves document handling, data entry, and customer interaction both in person and by phone.