Eligibility & Support Caseworker II

Franklin County, NC; Louisburg (NC); On-site; USD 43,000 - 47,000; Full time

Job summary

The Franklin County Department of Social Services is seeking an Income Maintenance Caseworker II for the Work First program. You’ll interview applicants, determine eligibility for federal and state programs, and help families access resources to achieve self-sufficiency.

The role involves compassionate communication, meticulous data handling, and timely processing to support community well‑being. Compensation ranges from $43,057 to $47,363, with a benefits package including health/dental

Qualifications

• Considerable knowledge of the program/areas of assignment.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public, and public officials.

Responsibilities

• Interview prospective applicants/recipients to assess needs and determine eligibility.
• Verify information and determine initial and ongoing eligibility for services.
• Assist customers with problems or crises and provide referrals for emergency needs.
• Refer suspected fraud to the Program Integrity Caseworker.
• Schedule and prepare local hearing summaries for appeals or hearings.

Skills

Interviewing

Eligibility determinations

Fraud referral

Appeals & hearings

Job description

The Franklin County Department of Social Services is seeking an Income Maintenance Caseworker II for the Work First program. You’ll interview applicants, determine eligibility for federal and state programs, and help families access resources to achieve self-sufficiency.

The role involves compassionate communication, meticulous data handling, and timely processing to support community well‑being. Compensation ranges from $43,057 to $47,363, with a benefits package including health/dental