Eligibility Supervisor, Social Services Team Lead

My Florida CFO; Sarasota (FL); On-site; USD 41,000 - 75,000; Full time

Job summary

My Florida CFO in Florida is seeking an Eligibility Supervisor (SES) to determine initial and ongoing eligibility for social service programs. The role involves reviewing complex cases, training staff, and monitoring performance.

Located in Hillsborough, Pinellas, Lee or Sarasota County; teleworking is not an option for SES positions; some travel may be required. The position offers a bi-weekly salary range of $1,577.46 - $2,869.69.

Qualifications

• Two years or more paraprofessional experience in eligibility determination, interviewing, counseling or related duties.
• Associate degree or higher from an accredited college or university.
• 60 semester hours or 90 quarter hours can substitute for the experience.

Responsibilities

• Determine initial and ongoing eligibility for social service programs.
• Review and analyze complex cases for service quality and quantity.
• Conduct trainings and mentor staff.
• Lead and guide staff toward continuous quality improvement.
• Improve customer service and agency goals.

Skills

Public assistance knowledge

Interviewing techniques

Data analysis

Mainframe software

PC skills

Supervisory ability

Communication skills

Education

Associate degree

60 semester hours or 90 quarter hours

Tools

Mainframe systems

Job description

My Florida CFO in Florida is seeking an Eligibility Supervisor (SES) to determine initial and ongoing eligibility for social service programs. The role involves reviewing complex cases, training staff, and monitoring performance.

Located in Hillsborough, Pinellas, Lee or Sarasota County; teleworking is not an option for SES positions; some travel may be required. The position offers a bi-weekly salary range of $1,577.46 - $2,869.69.