ELIGIBILITY SUPERVISOR - SES - 60044505

My Florida CFO; Sarasota (FL); On-site; USD 41,000 - 75,000; Full time

Job summary

My Florida CFO in Florida is seeking an Eligibility Supervisor (SES) to determine initial and ongoing eligibility for social service programs. The role involves reviewing complex cases, training staff, and monitoring performance.

Located in Hillsborough, Pinellas, Lee or Sarasota County; teleworking is not an option for SES positions; some travel may be required. The position offers a bi-weekly salary range of $1,577.46 - $2,869.69.

Qualifications

• Two years or more paraprofessional experience in eligibility determination, interviewing, counseling or related duties.
• Associate degree or higher from an accredited college or university.
• 60 semester hours or 90 quarter hours can substitute for the experience.

Responsibilities

• Determine initial and ongoing eligibility for social service programs.
• Review and analyze complex cases for service quality and quantity.
• Conduct trainings and mentor staff.
• Lead and guide staff toward continuous quality improvement.
• Improve customer service and agency goals.

Skills

Public assistance knowledge

Interviewing techniques

Data analysis

Mainframe software

PC skills

Supervisory ability

Communication skills

Education

Associate degree

60 semester hours or 90 quarter hours

Tools

Mainframe systems

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No:884516

Agency: Children and Families

Working Title: ELIGIBILITY SUPERVISOR - SES - 60044505

This is an Internal Agency Opportunity and only qualified candidates currently employed with the Department of Children and Families will be considered.

This position is for an Eligibility Supervisor and may be located in Hillsborough, Pinellas, Lee or Sarasota County. Teleworking is not an option for SES positions.Some travel may be required. Facility is a tobacco free environment.

The bi-weekly salary range for this position is $ 1,577.46 - $2,869.69.

The individual occupying this position is responsible for determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services,conducting trainings, and monitoring staff as appropriate.

EXAMPLES OF WORK PERFORMED:

• Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.
• Review and analyze error-prone and complex cases to evaluate the quality and quantity of services.
• Conduct training and mentor staff.
• Plan, evaluate, lead and guide staff towards continuous quality improvement.
• Lead their team in such a manner that enhances customer service and the goals of the agency.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of public assistance program objectives and policies.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing, and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Excellent skills in operating a personal computer.
• Ability to supervise people.
• Ability to coordinate the operations and activities of a unit.
• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to meet and deal with the public in a variety of situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.

MINIMUM REQUIREMENTS

• Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• OR an Associate degree or higher from an accredited college or university.
• OR 60 semester hours or 90 quarter hours can substitute for the experience.
• Plus, minimum of two years of case processing experience in theEconomic Self-Sufficiency Programas an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II).
• Must be willing to travel.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location

LARGO, FL, US, 33778 FT MYERS, FL, US, 33901 SARASOTA, FL, US, 34234 TAMPA, FL, US, 33612

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:0a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.