Eligibility Specialist II – Public Assistance (Hybrid)

Department of Marine Resources; Augusta (ME); Hybrid; USD 31,000 - 43,000; Full time

Job summary

Department of Health and Human Services (DHHS) in Augusta, ME, seeks an Eligibility Specialist II to support the HOPE program. The role involves gathering information, evaluating eligibility, and communicating with clients and agencies to ensure accurate determinations.

This limited period position allows partial telework with management approval. Applicants should have a four-year combined education/experience in social services or a relevant Bachelor's degree.

Qualifications

• A four year combination of education, training, and/or progressively responsible experience in a social services setting.
• A Bachelor's degree in Social Services, Business Administration, or related field may substitute for experience.

Responsibilities

• Interview clients and gather necessary facts and documentation for eligibility determinations.
• Evaluate information against program rules and determine eligibility outcomes.
• Explain eligibility requirements and client rights to applicants and representatives.
• Verify data, resolve inconsistencies, and request additional documentation as needed.
• Communicate with clients and colleagues in writing and verbally; provide referrals to programs.
• Enter data into automated systems and ensure accurate results; maintain confidentiality.

Skills

Interviewing

Data gathering

Customer service

Interpersonal skills

Conflict resolution

Education

Bachelor's degree in Social Services or related field

Job description

Department of Health and Human Services (DHHS) in Augusta, ME, seeks an Eligibility Specialist II to support the HOPE program. The role involves gathering information, evaluating eligibility, and communicating with clients and agencies to ensure accurate determinations.

This limited period position allows partial telework with management approval. Applicants should have a four-year combined education/experience in social services or a relevant Bachelor's degree.