HOPE Eligibility Specialist II — Hybrid Work

MaineGuide; Augusta (ME); Hybrid; USD 31,000 - 43,000; Full time

Job summary

Department of Health and Human Services (DHHS) in Augusta is seeking a Seasonal Eligibility Specialist II to support the HOPE program’s rural health transformation plan. The role involves handling sensitive information to determine eligibility for public assistance and coordinating with clients and partners in a fast-paced environment with high service standards. Opening date: Oct 29, 2026; Closing: Nov 12, 2026.

Partial telework with management approval. Visa sponsorship not available.

Qualifications

• Four-year combination of education/training/experience in a social services setting.
• Ability to interview and gather data for eligibility determinations.
• Bachelor's degree in Social Services, Business Admin, or related field.

Responsibilities

• Interview clients and collect necessary facts for eligibility.
• Evaluate information against program rules and criteria.
• Explain eligibility requirements to clients and their representatives.
• Review and verify data for accuracy and consistency.
• Answer inquiries and refer clients to programs.
• Enter data into automated systems and ensure accurate results.
• Communicate with clients, coworkers and other agencies.
• Perform intermediate mathematical calculations.
• Maintain confidentiality of all applicant information.

Skills

Interviewing

Data gathering

Customer service

Education

Bachelor's degree in Social Services, Business Administration, or other related field

Job description

Department of Health and Human Services (DHHS) in Augusta is seeking a Seasonal Eligibility Specialist II to support the HOPE program’s rural health transformation plan. The role involves handling sensitive information to determine eligibility for public assistance and coordinating with clients and partners in a fast-paced environment with high service standards. Opening date: Oct 29, 2026; Closing: Nov 12, 2026.

Partial telework with management approval. Visa sponsorship not available.