Eligibility Specialist II: HOPE Program (Remote)

State-of-Maine; Augusta (ME); On-site; USD 31,000 - 43,000; Full time

Benefits offered by this job

13 paid holidays

Vacation leave

Health insurance

Dental insurance

MainePERS retirement

Parental leave

Job summary

The State of Maine is seeking an Eligibility Specialist II in Augusta for the HOPE program. This role supports development and implementation of Maine’s Rural Health Transformation Plan, assisting student parents to strengthen the rural healthcare workforce.

The position requires strong customer service, data gathering, and confidentiality in handling sensitive information. Responsibilities include interviewing clients, assessing eligibility, explaining program rules, entering data accurately,

Qualifications

• A four year combination of education, training, and/or progressively responsible experience in a social services setting which demonstrates interviewing and data gathering skills.
• A Bachelor's Degree in Social Services, Business Administration, or other related field may meet minimum qualifications.
• Experience handling sensitive information and determining public assistance eligibility with accuracy.

Responsibilities

• Interview clients, obtain and assess all necessary facts, data, supporting information, and documentation pertaining to the application or recertification for public assistance.
• Explain program eligibility requirements, rules, regulations and individual rights and responsibilities to clients and their representatives.
• Reviews and analyzes information for accuracy; identifies inconsistencies; requests necessary documentation; verifies and validates data.
• Answers inquiries and refers clients to various programs.
• Accurately enters data into an automated system and ensures accurate eligibility results.
• Communicate verbally and in writing with clients, co-workers and other agencies.
• Perform intermediate mathematical calculations.
• Maintain confidentiality of all applicant and recipient information.

Skills

Interviewing

Data gathering

Customer service

Communication

Conflict resolution

Education

Bachelor's degree in Social Services, Business Administration, or related field

Job description

The State of Maine is seeking an Eligibility Specialist II in Augusta for the HOPE program. This role supports development and implementation of Maine’s Rural Health Transformation Plan, assisting student parents to strengthen the rural healthcare workforce.

The position requires strong customer service, data gathering, and confidentiality in handling sensitive information. Responsibilities include interviewing clients, assessing eligibility, explaining program rules, entering data accurately,