Eligibility Specialist I/II

Colusa Inc; Colusa (CA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flex schedule

Remote work days (1-2 per week)

Competitive salary commensurate withMA

Job summary

Colusa County Department of Health and Human Services is seeking an Eligibility Specialist I/II to determine eligibility for Medi-Cal, CalFresh, and CalWORKs. You will interview applicants, collect information, and enter data into multiple computer systems, managing a caseload with attention to deadlines.

The role offers a 37.5-hour week with flex-schedule options and potential to work remotely 1-2 days per week depending on position, facilitating work-life balance while serving Colusa County

Qualifications

• Determine initial and continuing eligibility for Medi-Cal, CalFresh, CalWORKs.
• Gather applicant information via in-person, phone, or mail interviews and enter into systems.
• Handle a high-volume, deadline-driven workload with regulatory compliance.

Responsibilities

• Process initial applications and monitor an assigned caseload.
• Field customer inquiries by phone and mail and document interactions.
• Ensure compliance with changing state and federal regulations and procedures.

Job description

Have you always had a passion for helping others? Do you enjoy being actively involved in assisting individuals to achieve positive outcomes that make their lives better? Then Colusa County Department of Health and Human Services is the place for you! We have an exciting opportunity to join our team as an Eligibility Specialist I/II.

We are the largest department in the county, with over 80 staff members. Our agency serves Colusa County residents by administering social services programs, including CalWORKs, CalFresh, Medi-Cal, In-Home Supportive Services (IHSS), Adult and Childrens Services, Public Health, and Housing. We have a strong leadership team that provides ongoing support for daily operations and helps our employees reach their full potential.

If you're interested, check

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Out The Job Description

There are multiple positions available that can be filled at any level, depending on the qualifications of the successful applicants. This recruitment will be used to fill current vacancies and establish an eligibility list to fill other openings without reposting.

This recruitment will remain open until the advertised closing date or until the first 35 applications are received, whichever occurs first. Interested applicants are encouraged to apply as soon as possible, as this recruitment may close without further notice once the application limit has been reached.

What's This Job All About?

As an Eligibility Specialist, you will determine initial and continuing eligibility for public assistance benefit programs such as Medi-Cal, CalFresh, and CalWORKs to assist community members in need. You will gather personal information from applicants and beneficiaries through face-to-face interviews, telephone contact, or mailed correspondence, and enter the information into multiple computer systems. You will process initial applications, monitor and administer an assigned caseload, field customer phone inquiries, and perform other specialized work as assigned. You will handle a high volume of deadline-driven work while complying with changing State and Federal regulations and procedures.

At the Department of Health and Human Services, we work a 37.5 full-time work week, with the option of a flex-schedule and potential upcoming opportunities to work remotely 1-2 days per week (depending on position). This allows our staff to find a work-life balance that best fits their needs. Our staff enjoy coming to work, where every day is different, and they have the opportunity to impact members of our community by providing excellent customer service and access to available services.

Ethical Challenges Faced by Eligibility Specialists

As an Eligibility Specialist, you may be required to take actions that conflict with your values. An Eligibility Specialist must be able to accept clients' differences and interact with them in a non-judgmental manner.

Some of the controversial issues encountered in an Eligibility Specialist environment include:

• Granting Medi-Cal for clients requesting abortions
• Granting Medi-Cal to minors without their parents' knowledge
• Clients with AIDS and other communicable diseases
• Clients who have substance abuse dependency
• Clients who are domestic violence victims
• Clients who are mentally ill
• Clients with felony convictions
• Homeless individuals and families
• Elderly and/or disabled clients placed in long-term care facilities
• Mandatory report of child and adult abuse
• Clients whose lifestyle, culture, and/or values may be significantly different than your own

Embracing The Colusa County Work Culture

Working for Colusa County offers a unique work lifestyle that blends professional fulfillment with the tranquility of working in a rural and beautiful environment. Our county agencies take pride in our ability to work as a team. We have a collaborative and positive work environment where everyone has so ething to contribute, and everyone matters!

How do we make a difference?

Department of Health and Human Services employees are dedicated to serving Colusa County residents by offering services that improve their health, promote their well-being, and help them become productive and independent contributors to our community.

Retention and Recruitment Incentives Pilot Program

This program was designed to attract and retain top talent and offers incentives ranging from $1,500 to $3,000 for new hires and existing employees, marking key milestones in their tenure, to be paid as detailed below. *This is a pilot program, subject to evaluation and potential adjustments. The Board of Supervisors retains the right to rescind the program based on its effectiveness and impact.

What are the benefits?

A beautiful, safe community in which to work and serve.

• A caring, empathetic, and fun work family that you will be welcomed into.
• A job with WORK-LIFE BALANCE
• Competitive salary commensurate with education and experience
• A LIFETIME PAYCHECK(3% @ 60 for Classic Members and 2% @ 62 for New Members) -*As long as you work for 5 years and vest in the CalPERS system, you wil