Eligibility Worker III (County Promotional)

San Bernardino County; California; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Excellent benefits

Wage differential (MBO)

Job summary

San Bernardino County's Transitional Assistance Department seeks an Eligibility Worker III who, in a lead worker capacity, acts as a resource for other eligibility workers in their assigned units and mentors staff to learn case management functions.

The role involves reviewing reports and cases, analyzing error trends, and developing corrective action plans to ensure accurate and timely processing; bilingual skills are desirable, with a Spanish exam for eligible candidates.

Qualifications

• Lead worker capabilities in a public service environment.
• Mentor Eligibility Worker I and II in learning job functions.

Responsibilities

• Act as a resource for other eligibility workers in assigned units.
• Identify training needs and provide mentoring for staff.
• Review reports and cases, analyze error trends, and develop corrective action plans.

Skills

Leadership

Mentoring

Interpersonal relations

Problem solving

Job description

This recruitment is only open to current San Bernardino County, San Bernardino County Fire Protection District, or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee (PSE), Work Experience Program (WEX) or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.

Your County employment must be clearly listed in in the work experience section of your application.

The Transitional Assistance Department (TAD) is recruiting for Eligibility Workers III who, in a lead worker capacity, act as a resource for other eligibility workers in their assigned work units, identify training needs, and provide mentoring for Eligibility Worker I to assist them in learning their job functions and case management. Eligibility Workers III may also perform a review of various reports, cases and actions, including analyzing error trends and developing corrective action plans, to ensure accurate and timely case completion. For more detailed information, refer to the Eligibility Worker III job description.

EXCELLENT BENEFITS

To review job-specific benefits, refer to: Summary of Benefits and the Memoranda of Understanding (MOU).

The County also offers an alternative Modified Benefits Option (MBO) that provides a wage differential.

CONDITIONS OF EMPLOYMENT

• Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.
• Pre-Employment Process: Applicants must successfully pass the pre-employment process, which may include verification of employment history and education, fingerprinting, credit check, drug screening, and/or medical exam, prior to appointment.
• Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Experience: Eighteen (18) months of experience in a California Department of Social Services performing duties equivalent to an Eligibility Worker II (EW II) in San Bernardino County determining initial and continuing eligibility for a variety or public assistance programs such as CalWORKs, Medi-Cal, CalFresh, and General Relief. Candidates MUST have been employed in this capacity within the last twelve(12) months.

Eligibility Worker Trainee and Eligibility Worker I experience is not considered qualifying and MUST be listed separately on the application from time employed as a journey-level Eligibility Worker (EW II).

Bilingual skills are highly desirable. Positions assigned to bilingual caseloads may be eligible to receive additional compensation for verbal and written translation skills. Bilingual test will be required.

Spanish Bilingual Exam

Bilingual positions require that applicants pass written and oral language competency tests in order to be considered for bilingual vacancies. Approximately one (1) week prior to the test date, eligible candidates will be notified of the Spanish Bilingual Exam time and location. Applicants scheduled for an examination must show photo identification or equivalent.

Examination Procedure

There will be an online assessment of knowledge and skills which may consist of the following areas:

• Interpersonal Relations
• Problem Solving and Analysis
• Supervisory and On-the-Job Training Skills
• Written Communication

Details of the online assessment process will be emailed once the recruitment has closed. All communications regarding the remainder of the selection process will be via email. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. You may receive future emails from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and TAD ([e-mail]). Important: The ability to take pre-employment tests online is a privilege. Please do not take advantage of this benefit. Also, be aware that applicants may be required to take parallel versions of these tests in a proctored setting in order to confirm their identities as the original test takers.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA)

San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation

If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF)within one week of the recruitmentfiling deadline.

Veterans’ Preference

Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy.

For more important details, review the Applicant Information and County Employment Process.