Eligibility Benefits Specialist II

Solano County; Fairfield (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health care

Dental

Vision

Retirement plan

Job summary

Solano County's Employment and Eligibility Services Division of the Health and Social Services Department is recruiting an Eligibility Benefits Specialist II. The role applies regulations to determine eligibility for CalFresh, Medi-Cal, CalWORKs, and Welfare-to-Work and manages related case records.

Ideal candidates will have knowledge of public assistance programs, interview applicants both in person and virtually, and use CalSAWS to issue accurate benefit determinations with professionalism

Qualifications

• Knowledge of public assistance programs and how to apply regulations.
• Ability to conduct in-person and virtual interviews.
• Experience interpreting complex welfare regulations.
• Proficiency with the CalSAWS system for eligibility determinations.

Responsibilities

• Determine eligibility for CalFresh, Medi-Cal, CalWORKs, and Welfare-to-Work.
• Maintain accurate and organized case records and manage caseloads.
• GATHER and evaluate sensitive financial and personal information.
• Provide clear, respectful guidance to applicants and issue benefits timely.

Skills

Public assistance knowledge

Regulatory interpretation

Interviewing skills

CalSAWS proficiency

Customer service

Tools

CalSAWS

Job description

Providing Public Assistance and Employment Services to Solano County

The Employment and Eligibility Services Division within the Health and Social Services Department assists citizens to become more independent and productive through programs designed to reduce dependency on welfare and promote personal responsibility. Also, it provides eligibility determination and benefit issuance for customers who apply for various public assistance benefits.

Are you looking for a position in a rewarding career-field with room to grow?

The Solano County Employment and Eligibility Services Division of the Health and Social Services Department is currently recruiting for Eligibility Benefits Specialist II.

Eligibility Benefits Specialist II is the full journey working level in the series. They apply regulations and procedures to determine eligibility for multiple public assistance programs, and performs other related duties as required. The II-level is the full journey working level in the series. Under supervision, the successful candidate is expected to independently perform the full range of multi public assistance benefit eligibility determination duties while managing related case records independently.

Ideal Candidate

The ideal candidate for the Eligibility Benefits Specialist II position possesses comprehensive knowledge of public assistance programs and can independently perform the full range of eligibility determination duties. They demonstrate proficiency in interpreting and applying complex regulations, maintaining accurate and well-organized case records, and managing a diverse caseload with consistency, efficiency, and attention to detail.

The ideal candidate has experience working within a California county social services agency and recent, hands-on experience determining eligibility for programs such as CalFresh, Medi-Cal, CalWORKs, and Welfare-to-Work. They are skilled in conducting both in-person and virtual interviews, gathering and evaluating sensitive financial and personal information, and providing clear, respectful, and supportive guidance to individuals seeking assistance.

Strong technical proficiency, including effective use of the CalSAWS system, is essential. The ideal candidate exercises sound judgment, demonstrates reliability, and is committed to providing high-quality customer service and timely, accurate benefit determinations. They perform effectively both independently and as part of a team, consistently demonstrate professionalism and integrity, and bring a commitment to continuous learning and contributing to the division’s ongoing success.

Eligibility and Education Requirements

Six (6) months of experience performing duties equivalent to an Eligibility Benefits Specialist I (Eligibility Worker I) in a California County Department of Social Services, or 13 full pay periods as an Eligibility Benefits Specialist I with Solano County. The experience must have been within the last two (2) years.

Licensing, Certification And Registration Requirements

Applicants are required to possess a valid California Driver’s License, Class C.

Note: The driver’s license must be kept current while employed in this class.

Selection Process

10/06/2026 - First application review deadline to submit application and required documents.

10/20/2026 - Second application review deadline to submit application and required documents.

• Every 3 weeks afterwards

Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.

A minimum score of 70% is required to continue in the selection process, unless otherwise announced.

RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.

Veteran's Preference Points

To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE APPLICATION REVIEW DEADLINE DATE. Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons.

Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran's preference points will only be added to passing scores in competitive open examinations.

Americans With Disabilities Act

It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job.

APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the "Selection Process"), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form.

This form must be received in the Human Resources Department by the application review deadline. Applicants will be contacted to discuss the specifics of the request.

We offer a benefits package to employees which includes health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, holidays, vacation, and sick leave

Any further questions can be directed to the Department of Human Resources at [phone], business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA.