Eligibility Specialist CSR – Medicaid & SNAP Expert

Maximus; Marion (IN); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Career development

Competitive compensation

Comprehensive insurance coverage

401K retirement plan

Paid time off

Wellness program

Tuition reimbursement

Employee discounts

Résumé du poste

Maximus in Indiana is seeking a Customer Service Representative - Eligibility Specialist to handle high-volume inbound calls regarding Medicaid, SNAP, and TANF. The role involves processing applications, ensuring eligibility, and maintaining accurate case records while delivering excellent customer service.

The position requires a high school diploma or GED with 0–2 years of related experience, and offers comprehensive benefits, paid time off, and opportunities for career growth within a

Qualifications

• High school diploma or GED required.
• 0-2 years of relevant professional experience preferred.
• Strong communication and problem-solving skills.

Responsabilités

• Receive, assess, and screen applications and collect any outstanding information from clients.
• Validate and calculate income, assess eligibility, and manage case referrals.
• Interact with Medicaid, SNAP, and TANF applicants and recipients to resolve inquiries.
• Document calls and update cases in the state eligibility system.
• Meet quality and performance metrics and stay updated on policies.

Formation

High school diploma or GED

Description du poste

Maximus in Indiana is seeking a Customer Service Representative - Eligibility Specialist to handle high-volume inbound calls regarding Medicaid, SNAP, and TANF. The role involves processing applications, ensuring eligibility, and maintaining accurate case records while delivering excellent customer service.

The position requires a high school diploma or GED with 0–2 years of related experience, and offers comprehensive benefits, paid time off, and opportunities for career growth within a