Eligibility Services Clerk - Remote Eligible

FALL CREEK FARM & NURSERY; Midland (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Texas Health and Human Services Commission (HHSC) Access and Eligibility Services division seeks a diligent Eligibility Services Clerk in Midland to process applications and provide clerical support. This role supports Eligibility Operations, handles mail, data entry, and client inquiries, and requires strong organization and accuracy.

The position emphasizes teamwork in a fast-paced environment, with potential overtime and adherence to policy regulations.

Qualifications

• High School diploma or GED is required.
• Experience in a professional customer service environment preferred.
• 30 college hours or 1 year customer service experience preferred.
• Bilingual (English/Spanish) skills preferred.
• Computer use for inquiry and data entry preferred.

Responsibilities

• Provides clerical support to Eligibility Operations staff.
• Processes mail and opens/dates incoming applications and documents.
• Reviews applications for signatures, dates, and supporting documents; logs and assigns for processing.
• Returns incomplete applications and assists with completion when requested.
• Copies and returns original documents; responds to client inquiries and requests for assistance.
• Maintains records, files, and logs; data entry and document batching.
• Overtime may be required; works in a fast-paced environment.

Skills

Computers and internet usage

Active listening

Deadlines

Regulations and policies

Verbal and written communication

Interpersonal rapport

Teamwork

Education

High School diploma or GED

30 credit hours or 1 year customer service

Job description

Texas Health and Human Services Commission (HHSC) Access and Eligibility Services division seeks a diligent Eligibility Services Clerk in Midland to process applications and provide clerical support. This role supports Eligibility Operations, handles mail, data entry, and client inquiries, and requires strong organization and accuracy.

The position emphasizes teamwork in a fast-paced environment, with potential overtime and adherence to policy regulations.