Client Eligibility Specialist

Texas Health and Human Services; Austin (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Defined benefit pension

Paid time off

Career advancement opportunities

Job summary

Texas Health and Human Services seeks an Eligibility Services Clerk II in Austin to provide clerical and data-entry support for the Access and Eligibility Services division. You will process applications, review documents, and respond to client inquiries in a dynamic, service-oriented environment.

Ideal candidates have a high school diploma, customer service experience, and strong attention to detail. The role includes occasional heavy workloads and a telework disclaimer as applicable.

Qualifications

• High School diploma or GED required.
• Experience working in a professional customer service environment.
• Thirty hours credit from an accredited college or university OR one year of customer service work experience preferred.
• Bilingual (English / Spanish) skills preferred.
• Work with computers for data entry and document processing.

Responsibilities

• Opens, dates, sorts, or distributes mail and documents.
• Prepares and proofs correspondence and forms using a computer.
• Responds to client inquiries and requests for assistance.
• Logs and routes applications for processing; returns incomplete applications for completion.
• Maintains records and files and supports data entry for forms and documents.
• Ability to work overtime as needed and thrive in a fast-paced environment.

Job description

Texas Health and Human Services seeks an Eligibility Services Clerk II in Austin to provide clerical and data-entry support for the Access and Eligibility Services division. You will process applications, review documents, and respond to client inquiries in a dynamic, service-oriented environment.

Ideal candidates have a high school diploma, customer service experience, and strong attention to detail. The role includes occasional heavy workloads and a telework disclaimer as applicable.