Eligibility Services Clerk II — Help Texans Access Care

FALL CREEK FARM & NURSERY; Laredo (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Texas Health and Human Services Commission (HHSC) in Laredo, TX seeks an Eligibility Services Clerk (ES Clerk II) to process applications for food, medical care and social services. The role requires attention to detail, ability to follow policies, and strong communication, including bilingual capabilities.

Essential duties include mail processing, data entry, document verification, and responding to client inquiries.

Qualifications

• High School diploma or GED required.
• Customer service experience preferred.
• Bi-lingual English/Spanish preferred.

Responsibilities

• Process mail and applications, ensure signatures and documents are present.
• Open, date stamp, and file incoming materials.
• Answer inquiries and assist clients with completing forms.
• Maintain records and logs; data entry and document handling.
• Work overtime when needed and handle high pace environments.

Skills

Bilingual English/Spanish

Computer literacy

Time management

Education

High School diploma or GED

30 hours college credit or 1 year customer service

Tools

Data entry systems

Job description

Texas Health and Human Services Commission (HHSC) in Laredo, TX seeks an Eligibility Services Clerk (ES Clerk II) to process applications for food, medical care and social services. The role requires attention to detail, ability to follow policies, and strong communication, including bilingual capabilities.

Essential duties include mail processing, data entry, document verification, and responding to client inquiries.