Eligibility Operations Specialist (Entry Level)

State-of-Nebraska; Columbus (NE); On-site; USD 29,000 - 33,000; Full time

Job summary

State of Nebraska is seeking an Eligibility Operations Worker in Columbus to serve as an initial contact for customers seeking assistance. You will gather information, review applications, and determine eligibility for DHHS programs with structured training provided.

You will learn to navigate DHHS policies and systems while delivering timely, accurate service and maintaining detailed case records in a fast-paced environment.

Qualifications

• 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.
• Experience using computers and navigating multiple systems or applications is preferred.

Responsibilities

• Serve as an initial point of contact for customers contacting OEA by phone or in person.
• Complete phone applications and gather information needed to evaluate customer needs.
• Review applications, referrals, and supporting documentation for completeness and accuracy.
• Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process.

Skills

Customer service

Communication skills

Technology literacy

Education

Post-high school coursework in behavioral/public sciences

Job description

State of Nebraska is seeking an Eligibility Operations Worker in Columbus to serve as an initial contact for customers seeking assistance. You will gather information, review applications, and determine eligibility for DHHS programs with structured training provided.

You will learn to navigate DHHS policies and systems while delivering timely, accurate service and maintaining detailed case records in a fast-paced environment.