Entry-Level Eligibility Operations Associate

State-of-Nebraska; Scottsbluff (NE); On-site; USD 25,000 - 33,000; Full time

Job summary

State-of-Nebraska's Department of Health and Human Services in Scottsbluff seeks an Eligibility Operations Worker to be the initial contact for Nebraskans seeking assistance. You will gather information, review applications, and explain available programs and services to determine eligibility.

This entry-level role includes classroom and on-the-job training to apply policy, navigate systems, and support customers with accuracy and professionalism in a fast-paced setting.

Qualifications

• Minimum Qualifications: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.

Responsibilities

• Serve as initial point of contact for customers by phone or in person.
• Answer questions about DHHS programs, services, application processes, and eligibility requirements.
• Complete phone applications and gather information needed to evaluate customer needs.
• Review applications, referrals, and supporting documentation for completeness and accuracy.
• Interview customers to obtain and verify information needed to determine eligibility.
• Enter and maintain accurate customer information within DHHS systems.
• Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process.
• Process reported changes and other case information timely and accurately.
• Maintain clear documentation of customer contacts and case activity.
• Participate in required training and demonstrate the ability to apply program policy and procedures.
• Provide professional and respectful customer service while working in a fast-paced environment.

Skills

Customer service

Communication

Data entry

Technology aptitude

Interviewing

Education

Post-secondary education 24 sem hours in behavioral/public administration/social sciences/education or related field

Tools

DHHS systems

Computers

Job description

State-of-Nebraska's Department of Health and Human Services in Scottsbluff seeks an Eligibility Operations Worker to be the initial contact for Nebraskans seeking assistance. You will gather information, review applications, and explain available programs and services to determine eligibility.

This entry-level role includes classroom and on-the-job training to apply policy, navigate systems, and support customers with accuracy and professionalism in a fast-paced setting.