Eligibility Operations Associate: Entry-Level with Training

Nebraska Department of Health and Human Services; Lincoln (NE); On-site; USD 44,000 - 48,000; Full time

Job summary

The Nebraska Department of Health and Human Services (DHHS) is seeking customer-focused individuals for the Eligibility Operations Worker role in Lincoln, NE. This entry-level position provides the training and experience to assist Nebraskans with access to services through the Office of Economic Assistance.

You will learn DHHS systems and policies while determining eligibility, handling applications, and guiding customers through available programs with increasing independence as you complete

Qualifications

• Minimum qualifications: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.
• Preferred qualifications: Experience using computers and technology to complete daily work, including navigating multiple systems or applications, entering and reviewing information accurately, and learning new technology or software.
• Experience in human services, case management, or determining eligibility for financial assistance programs.

Responsibilities

• Serve as an initial point of contact for customers by phone or in person.
• Answer questions about DHHS programs, services, application processes, and eligibility requirements.
• Complete phone applications and gather information needed to evaluate customer needs.
• Review applications, referrals, and supporting documentation for completeness and accuracy.
• Interview customers to obtain and verify information needed to determine eligibility.
• Enter and maintain accurate customer information within DHHS systems.
• Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process.
• Process reported changes and other case information timely and accurately.
• Maintain clear documentation of customer contacts and case activity.
• Participate in required training and demonstrate the ability to apply program policy and procedures.
• Provide professional and respectful customer service while working in a fast-paced environment.

Skills

Customer service

Eligibility determination

Data entry

Communication skills

Education

24 semester hours post-high school in behavioral sciences or related field

Tools

Computers & multiple systems

Job description

The Nebraska Department of Health and Human Services (DHHS) is seeking customer-focused individuals for the Eligibility Operations Worker role in Lincoln, NE. This entry-level position provides the training and experience to assist Nebraskans with access to services through the Office of Economic Assistance.

You will learn DHHS systems and policies while determining eligibility, handling applications, and guiding customers through available programs with increasing independence as you complete