Eligibility Operations Associate – Entry Level

son; Lincoln (NE); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Professional development opportunities

Training provided

Job summary

The Nebraska Department of Health and Human Services (DHHS) is seeking entry-level Eligibility Operations Workers to assist Nebraskans with accessing services through the Office of Economic Assistance. You will be the first point of contact, gathering information, explaining programs, and determining eligibility with growing independence as you complete training.

Training is provided, and you will work with DHHS systems to ensure accurate data entry and timely service in a fast-paced environment

Qualifications

• Minimum Qualifications: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services.
• Preferred Qualifications : Experience using computers and technology to complete daily work, including navigating multiple systems or applications, entering and reviewing information accurately, and learning new technology or software.
• If you're currently employed by the State of Nebraska, please login to Workday and use the internal apply process.

Responsibilities

• Serve as an initial point of contact for customers contacting OEA by phone or in person.
• Answer questions about DHHS programs, services, application processes, and eligibility requirements.
• Complete phone applications and gather information needed to evaluate customer needs.
• Review applications, referrals, and supporting documentation for completeness and accuracy.
• Interview customers to obtain and verify information needed to determine eligibility.
• Enter and maintain accurate customer information within DHHS systems.
• Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process.
• Provide professional and respectful customer service while working in a fast-paced environment.

Skills

Customer service

Communication

Data entry

Problem solving

Education

Post high school education in behavioral sciences-related field

Tools

Workday

Job description

The Nebraska Department of Health and Human Services (DHHS) is seeking entry-level Eligibility Operations Workers to assist Nebraskans with accessing services through the Office of Economic Assistance. You will be the first point of contact, gathering information, explaining programs, and determining eligibility with growing independence as you complete training.

Training is provided, and you will work with DHHS systems to ensure accurate data entry and timely service in a fast-paced environment