Eligibility Operations Worker

Nebraska Department of Health and Human Services; Lincoln (NE); On-site; USD 44,000 - 48,000; Full time

Job summary

The Nebraska Department of Health and Human Services (DHHS) is seeking customer-focused individuals for the Eligibility Operations Worker role in Lincoln, NE. This entry-level position provides the training and experience to assist Nebraskans with access to services through the Office of Economic Assistance.

You will learn DHHS systems and policies while determining eligibility, handling applications, and guiding customers through available programs with increasing independence as you complete

Qualifications

• Minimum qualifications: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.
• Preferred qualifications: Experience using computers and technology to complete daily work, including navigating multiple systems or applications, entering and reviewing information accurately, and learning new technology or software.
• Experience in human services, case management, or determining eligibility for financial assistance programs.

Responsibilities

• Serve as an initial point of contact for customers by phone or in person.
• Answer questions about DHHS programs, services, application processes, and eligibility requirements.
• Complete phone applications and gather information needed to evaluate customer needs.
• Review applications, referrals, and supporting documentation for completeness and accuracy.
• Interview customers to obtain and verify information needed to determine eligibility.
• Enter and maintain accurate customer information within DHHS systems.
• Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process.
• Process reported changes and other case information timely and accurately.
• Maintain clear documentation of customer contacts and case activity.
• Participate in required training and demonstrate the ability to apply program policy and procedures.
• Provide professional and respectful customer service while working in a fast-paced environment.

Skills

Customer service

Eligibility determination

Data entry

Communication skills

Education

24 semester hours post-high school in behavioral sciences or related field

Tools

Computers & multiple systems

Job description

Job Posting

JR2026-00029167 Eligibility Operations Worker (Evergreen) (Open)

The work we do matters!

Hiring Agency

Health & Human Services - Agency 25

Location:

Lincoln, NE

Hiring Rate

$21.328

Job Posting

JR2026-00029167 Eligibility Operations Worker (Evergreen) (Open)

Applications No Longer Accepted On

(If no date is displayed, job is posted as open until closed):

09-22-2026

Job Description

The Nebraska Department of Health and Human Services (DHHS) is looking for individuals who are customer-focused, adaptable, and interested in helping Nebraskans access services and supports through the Office of Economic Assistance (OEA). As an Eligibility Operations Worker, you will serve as an initial point of contact for individuals and families seeking assistance through DHHS. This is the entry-level classification within the OEA Eligibility Operations Worker career series and provides the training and experience needed to build a career in eligibility services. In this role, you will work directly with customers to answer questions, gather and review information, complete applications, explain available programs and services, and determine when additional assistance is needed. You will learn to navigate DHHS systems, policies, and processes while providing timely and accurate service to customers. DHHS provides structured classroom and on-the-job training to prepare you for the work. As you complete training, you will begin applying program policy and determining eligibility for assigned OEA programs with increasing independence.

Examples Of Work

• Serve as an initial point of contact for customers contacting OEA by phone or in person.
• Answer questions about DHHS programs, services, application processes, and eligibility requirements.
• Complete phone applications and gather information needed to evaluate customer needs.
• Review applications, referrals, and supporting documentation for completeness and accuracy.
• Interview customers to obtain and verify information needed to determine eligibility.
• Enter and maintain accurate customer information within DHHS systems.
• Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process.
• Process reported changes and other case information timely and accurately.
• Maintain clear documentation of customer contacts and case activity.
• Participate in required training and demonstrate the ability to apply program policy and procedures.
• Provide professional and respectful customer service while working in a fast-paced environment.

Requirements/Qualifications

Minimum Qualifications: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas. Preferred Qualifications: Experience using computers and technology to complete daily work, including navigating multiple systems or applications, entering and reviewing information accurately, and learning new technology or software. Experience in the field of human services, or case management, or determining eligibility for financial assistance programs.

Benefits

• We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.
• Your paycheck is just part of your total compensation.
• Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.