Eligibility Interviewer - Empower Arizona Families

AZ State Jobs; Chandler (AZ); On-site; USD 52,349,000 - 54,415,000; Full time

Benefits offered by this job

Health insurance

ASRS retirement

Paid holidays

Vacation and sick leave

Parental leave

Job summary

The Arizona Department of Economic Security (DES) is seeking a Benefits and Eligibility Specialist (Eligibility Interviewer) for the Chandler Field Office. This full-time, on-site role offers training and comprehensive benefits to help Arizonans access Nutrition, Medical, and Cash Assistance.

Responsibilities include in-person or phone interviews, collecting information, and determining eligibility with accuracy and strong customer service. HS diploma or GED required, 1 year experience preferred.

Qualifications

• Experience in eligibility reviews or customer service is preferred.
• Ability to communicate clearly and handle diverse client situations.
• Strong data entry and multitasking capabilities.

Responsibilities

• Interview clients in person or by phone to determine eligibility.
• Collect information for nutrition, medical, and cash assistance determinations.
• Enter data accurately across multiple screens and systems.
• Explain eligibility requirements and guide applicants to resources.

Skills

Customer service practices

Google Suite

Microsoft Office

Professional written/verbal comms

Empathetic & patient

Multiscreen data entry

Core math skills

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

The Arizona Department of Economic Security (DES) is seeking a Benefits and Eligibility Specialist (Eligibility Interviewer) for the Chandler Field Office. This full-time, on-site role offers training and comprehensive benefits to help Arizonans access Nutrition, Medical, and Cash Assistance.

Responsibilities include in-person or phone interviews, collecting information, and determining eligibility with accuracy and strong customer service. HS diploma or GED required, 1 year experience preferred.