Eligibility Interviewer — Help Families Access Benefits

State of Arizona; Bullhead City (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

State of Arizona, Department of Economic Security, is seeking an Eligibility Interviewer to determine eligibility for Nutrition Assistance, Medical Assistance, and Temporary Assistance to Needy Families. This on-site role in Bullhead City requires strong customer service, data collection, and interview skills to support Arizonans in need.

Training is provided, with opportunities to grow within the agency. You will work independently yet collaborate with a team, handling interviews, data entry,

Qualifications

• Knowledge of customer service practices.
• Ability to navigate computer systems and software applications including Google Suite or Microsoft.

Responsibilities

• Assist clients in-person and by telephone in a fast-paced office.
• Attend paid classroom training with on-the-job training.

Skills

Customer service

Computer literacy

Verbal communication

Written communication

Empathy

Basic math

Decision making

Education

High School Diploma or GED

Tools

Google Suite

Microsoft

Job description

State of Arizona, Department of Economic Security, is seeking an Eligibility Interviewer to determine eligibility for Nutrition Assistance, Medical Assistance, and Temporary Assistance to Needy Families. This on-site role in Bullhead City requires strong customer service, data collection, and interview skills to support Arizonans in need.

Training is provided, with opportunities to grow within the agency. You will work independently yet collaborate with a team, handling interviews, data entry,