Eligibility Coordinator: Referrals & Documentation Expert

The Harris Center for Mental Health and ID; Houston (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Retirement plan

Paid time off

Cell phone discounts

Tickets at Work

Headspace

Employee assistance program

Student loan forgiveness

Job summary

The Harris Center for Mental Health and IDD is seeking an Eligibility Coordinator to join our team in Houston. You will manage referrals, verify eligibility, communicate outcomes to stakeholders, and ensure compliant documentation and timely follow‑up.

This role emphasizes HIPAA/privacy, collaboration with families, hospitals, and internal teams, and accurate data entry in our systems; a High School diploma and experience with developmental disabilities are preferred.

Qualifications

• High School Diploma or GED required.
• Experience with individuals with intellectual/developmental disabilities preferred.
• Excellent written communication and documentation skills.
• Able to work in a team and manage time effectively.

Responsibilities

• Produce and proof correspondence, documents, and forms.
• Maintain files according to procedures.
• Receive and process all incoming referrals from families, hospitals, and internal teams.
• Enter referral data accurately into the Agency’s system within required timelines.
• Maintain up-to-date referral records in accordance with state ECI regulations.
• Secure all confidential information following HIPAA and program privacy standards.
• Provide excellent customer service to staff and clients.
• Document work activities and follow up on missing referral information.
• Adapt to changing requirements and support agency needs.
• Follow agency policies, procedures, and regulatory requirements.

Skills

Developmental delays knowledge

Early childhood development

Strong communication

Team collaboration

Time management

Word processing & Excel

Education

High School Diploma

Tools

Microsoft Word

Excel

Databases

Job description

The Harris Center for Mental Health and IDD is seeking an Eligibility Coordinator to join our team in Houston. You will manage referrals, verify eligibility, communicate outcomes to stakeholders, and ensure compliant documentation and timely follow‑up.

This role emphasizes HIPAA/privacy, collaboration with families, hospitals, and internal teams, and accurate data entry in our systems; a High School diploma and experience with developmental disabilities are preferred.