Eligibility Coordinator - ECI

The Harris Center for Mental Health and IDD; Houston (TX); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Retirement plan with company match

PTO accrual

Cell phone discounts

Tickets at Work

Headspace subscription

Employee assistance program

Student loan forgiveness

Job summary

The Harris Center for Mental Health and IDD in Houston, TX seeks an Eligibility Coordinator to manage and process referrals, verify information, and ensure eligibility for our programs.

You will coordinate with families, hospitals, physicians, and internal teams, maintain accurate records, protect confident ial information under HIPAA, and support timely service delivery while delivering excellent customer service.

Qualifications

• High School Diploma or GED required.
• Experience with individuals with intellectual and/or developmental disabilities preferred.
• Strong communication and written documentation skills.
• Ability to work collaboratively in a team.
• Excellent time management and organizational skills.
• Proficient with word processing, Excel, and agency databases.

Responsibilities

• Process all incoming referrals accurately into the agency system.
• Maintain and file records per procedures.
• Serve as primary contact for referral sources, clients, and internal teams.
• Verify information and gather supporting documents.
• Ensure HIPAA and privacy standards compliance.
• Provide timely follow-up and communicate outcomes.
• Adhere to state regulations and program guidelines.
• Perform other related duties as assigned.

Skills

Communication skills

Interpersonal skills

Time management

Team player

Attention to detail

Documentation

Education

High School Diploma or GED

Tools

Excel

Word processing

Agency systems

Job description

Brief Description

The Harris Center for Mental Health and IDD (“The HARRIS CENTER”) is looking for an Eligibility Coordinator, to join our team. The Eligibility Coordinator is responsible for managing, reviewing, and processing incoming referrals to ensure individuals meet program eligibility requirements. This role serves as the primary point of contact for referral sources, clients, and internal teams, ensuring accurate documentation, timely follow up, and smooth coordination of services. The Eligibility Coordinator verifies required information, gathers supporting documentation, enters referral data into agency systems, and communicates outcomes to stakeholders. This position ensures compliance with agency standards, state regulations, and program guidelines while supporting efficient service delivery and positive client engagement.

Your Role In Action

• Produces and proof correspondence, documents, and other related forms.
• Maintains files according to organizational and/or departmental procedures.
• Receive and process all incoming referrals from families, hospitals, physicians, community agencies, and internal teams.
• Enter all referral data accurately into the Agency’s system within required timelines.
• Maintain accurate, up to date referral records in accordance with state ECI regulations.
• Secure all confidential information following HIPAA and program privacy standards.
• Maintains professional behavior and provides excellent customer service to both staff and consumer.
• Provides documentation of work activities and follows up on missing referral information.
• Adapts to changing working requirements. Flexible to meet ongoing needs of the Agency.
• Complies with Agency policies and procedures, accrediting/regulatory bodies and performance contract documentation requirements.
• Performs other related duties assigned.

Education

• High School Diploma or General Education diploma.

Experience

• Experience working with individuals with intellectual and/or developmental disabilities preferred.

Required Knowledge, Skills And Abilities

• Basic understanding of common signs and symptoms of developmental delays and able to identify potential need for support.
• Early Childhood Intervention/ Child Development knowledge preferred.
• Strong communication skills, listening and interpersonal skills above average, written documentation is clear, concise, well- constructed and grammatically correct.
• Able to work collaboratively with others in a team environment.
• Effective time management and organizational skills.
• Able to execute standard word processing, excel software and use of other computer databases as needed.

About Us

The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million. As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation. By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.

What Else You Should Know

This posting is associated with position #5805.

What We Have to Offer

• The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching – a testament to our investment in your long-term financial well-being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.
• Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness.
• Additionally, our Employee Assistance Program supports your overall well-being.
• Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team. As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.
• Contributes to suicide care and prevention by embracing our values and applying a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment.