Business Office Coordinator

The Harris Center for Mental Health and IDD; Pasadena (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Retirement plan with company match

Prior service credit for Paid Time Off

Cell phone discounts

Headspace subscription

Employee Assistance Program

Student loan forgiveness programs

Job summary

The Harris Center for Mental Health and IDD is seeking a Business Office Coordinator to join our team in Texas. Under supervision, you will manage front desk operations, verify demographic and financial data, obtain authorizations, and maintain appointment schedules with accuracy and confidentiality.

You will interact with clinicians, clients, and staff, ensuring excellent customer service in a fast-paced environment.

Qualifications

• High School Diploma or GED.
• Must have well-developed interpersonal, organizational, and problem-solving skills.
• Proficient keyboarding and computer skills including Excel and agency information systems.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Ensures accurate check in/out of patients per procedures.
• Completes data and documentation per procedures.
• Tracks demographic, financial and billing information.
• Schedules all appointments for consumers.
• Maintains front desk operations and customer service.
• Collaborates with team and attends required meetings.

Skills

Interpersonal skills

Organizational skills

Problem solving

Team player

Bilingual English/Spanish

Education

High School Diploma

Tools

Excel

Job description

Brief Description

The Harris Center for Mental Health and IDD (“The HARRIS CENTER”) is looking for a Business Office Coordinator to join our team. Under the direction of designated supervisor, the Business Office Coordinator ensures that business office functions get completed, including but not limited to front desk functions, check-in and check-out of clients, compiles and verifies demographic and financial data, authorizations are obtained, tracked and entered efficiently and effectively, creates, maintains and monitors schedules and templates for clinical staff ensuring adherence to established scheduler protocols. Maintains communication with all site staff regarding front desk operations, financial/authorization status, and schedule changes. Receives information from clinicians, consumers and supervisors relevant to updating appointments. Serves as liaison for communication with clinic staff and consumer concerning changes in appointment scheduled. Works independently and must demonstrate good judgment, organizational skills, and adaptability to fast pace environment while providing excellent customer service for clients and staff.

Your Role In Action

• Ensures accurate process of check in and check out of patients according to departmental/organizational procedures.
• Ensures completion of all data, forms and documentation according to departmental/organizational procedures.
• Completes, verifies and enters data for all service and verifies eligibility documentation required for initial and ongoing services.
• Collects, tracks, and monitors data related to demographic, financial, and billing information.
• Communicates financial eligibility and other pertinent information to unit/management as needed.
• Schedules all appointments for consumers per organizational/departmental procedures.
• Notifies management or designee of any on-going problems or noted areas of concern with services billed, demographic information, check-in and checkout, or schedules.
• Creates and maintains scheduler templates consistent with scheduling protocol in the agency’s system.
• Reviews, builds and corrects templates/schedules and notifies consumer and clinician with pertinent information per department procedure.
• Makes adjustments to staff schedules relating to PTO and/or other administrative leave.
• Monitors appointment slot availability, no-shows and cancellations for all staff.
• Completes and sends accurate reports as assigned within specified time frames.
• Works with others in a collaborative manner. Actively participates as a member of the team.
• Attend required Agency meetings and trainings.
• Maintains professional behavior and provide excellent customer service to both staff and clients.
• Demonstrate ethical conduct, professionalism and confidentiality at all times.
• Adapts to changing working requirements in a fast-paced environment. Flexible to meet ongoing needs of the Agency.
• Complies with agency policies and procedures accrediting/regulatory bodies and performance contract documentation requirements.

Education

• High School Diploma or General Education diploma.

Experience

• Healthcare
• Revenue Management
• Cash Flow Management
• Front Desk/Receptionist
• Customer Service Representative

Knowledge Skills & Abilities

• Must have well-developed interpersonal, organizational, and problem-solving skills
• Must be a team player with a desire to provide a high level of customer service.
• Possess strong verbal and written communication skills and interact effectively at all levels within the organization.
• Ability to maintain confidentiality of all work-related matters with the ability to communicate effectively and tactfully within all levels of the agency.
• Must have strong computer skills including the use of maintenance of Email, Excel and Agency information systems.
• Proficient keyboarding skills
• Excellent organizational and time management skills and organization of data.
• Bilingual (English/Spanish) preferred.

What We Have To Offer

• The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally.
• Imagine a future with a robust retirement plan complemented by our generous company matching – a testament to our investment in your long-term financial well-being.
• Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.
• Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness.
• Additionally, our Employee Assistance Program supports your overall well-being.
• Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team.
• As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.

What Else You Should Know

This posting is associated with position #4197-90401.

About Us

The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million. As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation. By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.

Contributes to suicide care and prevention by embracing our values and applying a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment.