Eligibility Clerk — Fast-Paced Benefits Admin (Temp-to-Hire)

AppleOne Employment Services; Pleasanton (CA); On-site; USD 69,000 - 84,000; Full time

Job summary

AppleOne Employment Services in Pleasanton, CA is seeking an experienced Eligibility Clerk for a temp-to-hire opportunity with a third‑party administrator supporting union health and welfare benefits.

You will handle member calls, enrollments, eligibility documentation, and processing applications in a fast‑paced, detail‑oriented environment. The role emphasizes reliability, teamwork, and strong customer service skills.

Qualifications

• Provide customer service support for members, participants, and related contacts.
• Prepare and process enrollment packets, applications, and eligibility documentation.
• Maintain accurate administrative records and complete time‑sensitive processing tasks.
• Support daily office operations in a health and welfare benefits administration environment.

Responsibilities

• Answer incoming customer service calls and return calls in a timely, courteous, and professional manner.
• Prepare enrollment packets and related eligibility documentation for members and participants.
• Mail, receive, review, and process applications accurately and within established timelines.
• Support eligibility, benefits, and member service workflows in a fast‑paced administrative environment.
• Maintain organized records and follow internal procedures to ensure accurate processing.
• Assist with miscellaneous administrative duties and special requests as needed.

Skills

Customer service

Time management

Attention to detail

Communication

Organizational skills

Education

High School Diploma

Associate degree or higher

Tools

Microsoft Word

Microsoft Excel

Job description

AppleOne Employment Services in Pleasanton, CA is seeking an experienced Eligibility Clerk for a temp-to-hire opportunity with a third‑party administrator supporting union health and welfare benefits.

You will handle member calls, enrollments, eligibility documentation, and processing applications in a fast‑paced, detail‑oriented environment. The role emphasizes reliability, teamwork, and strong customer service skills.