Eligibility Worker I / Visalia

Health Advocates, LLC; Visalia (CA); On-site; USD 45,240 - 58,240; Full time

Benefits offered by this job

Healthcare and Insurance Benefits

Retirement Benefits

Vacation/Holiday/Sick Leave

Employee discounts

Rideshare Incentives

Employee Referral Program

EAP (Employee Assistance Program)

Job summary

Health Advocates, LLC seeks an Eligibility Worker for our Visalia, CA hospital site to screen patients for government benefits, submit applications, and track case progress. You’ll collaborate with hospital and county staff, maintain logs, and help ensure timely case completion.

The role requires 1–2 years of customer experience, basic computer skills, and the ability to travel between hospital sites. Bilingual English/Spanish is a plus, with a 7:30–5 schedule and paid training offering.

Qualifications

• High School diploma or GED required.
• 1–2 years of customer experience; healthcare/call center preferred.
• Bilingual English/Spanish a plus.
• Basic office skills and computer literacy required.
• Must be able to type 30 wpm.
• Ability to travel to other hospital sites as needed.

Responsibilities

• Qualify patients/claimants for governmental benefits (Medi-Cal, VOC, SSI/SSDI, TPL) within guidelines.
• Screen by phone or bedside, complete and submit applications to county offices.
• Follow up with patients, families, and county workers for case completion.
• Update information in hospital computer database and generate reports.

Skills

Customer experience

Bilingual English/Spanish

Office software

Typing 30 wpm

Time management

Travel ability

Independent work

MS Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Description

Health Advocates is seeking an Eligibility Worker for our hospital site in Visalia, CA

WE OFFER PAID TRAINING!

Job Summary

Eligibility Workers help qualify patients/claimants for governmental benefits (Medi-Cal, VOC, SSI/SSDI, TPL, etc.) within established guidelines. Responsibilities include telephone or bedside screening, completing and submitting applications to appropriate county offices, follow‑up with patient/family and county workers for successful completion of cases, and updating information in hospital computer database. Additional responsibilities may include participating in weekly hospital meetings to provide case updates, traveling to other hospital client sites to provide support as needed, maintaining and updating logs and journals, generating reports, and performing miscellaneous related duties.

Qualifications

• High School diploma or GED equivalent required
• 1‑2 years of customer experience; preferably in a call center, healthcare environment, or any combo of experience, education or training
• Bilingual English/Spanish a plus
• Basic office skills and computer literacy required
• Ability to work independently and manage time effectively
• Ability to travel to other hospital sites as needed
• Ability to adapt and manage change in a fast‑paced environment
• Proficient in Microsoft Office Suites
• Must be able to type 30 wpm

Working Title: Case Manager I

Pay Rate: $21.75 – $28.00 per hour (Depending on Relevant Experience)

Position Type: Full‑time; Non‑exempt

Schedule: Alternative Work Week Schedule – Mon‑Thurs 7:30 am‑5:00 pm & Fri 7:30 am‑12:30 pm

Other: We conduct assessment testing and post‑offer background checks.

Benefits

Health Advocates offers a comprehensive benefits package to meet the needs of today's employees. They include: Healthcare and Insurance Benefits, Retirement Benefits, Employee discounts, Employee Assistance Program, Rideshare Incentives, Employee Referral Program, Vacation/Holiday/Sick Leave and other time off.

This position requires access to confidential protected health information (PHI). Our employees are expected to protect the privacy of all PHI in accordance with Health Advocates’ privacy policies and procedures and as required by state and federal law including but not limited to the HIPAA Security and Privacy Rule.

Health Advocates is an equal opportunity employer. We believe all of our employees should be treated fairly, consistently, and with dignity and respect. Our goal is to maintain a satisfied and productive team of employees. The keys to reaching that goal are effective leadership, fair and competitive wages and benefits, dedication to the job, and close attention to employee relations matters.