Eligibility Clerk

Key Staffing, Inc; Tulare (CA); On-site; USD 26,000 - 38,000; Full time

Job summary

Key Staffing, Inc. is recruiting an Eligibility Clerk for Tulare County, CA. The role supports housing assistance programs, handling applications, eligibility verification, records management, and public-facing service at multiple offices in Tulare County.

The candidate should have strong administrative and customer service skills, attention to detail, and the ability to handle confidential information with discretion. Placement at any designated Tulare County office is required.

Qualifications

• High school diploma or GED required.
• 2+ years of general office experience including public reception, interviewing, recordkeeping and verification of information.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Strong data entry, mathematical, and recordkeeping skills.
• Excellent verbal and written communication skills.
• Ability to review documentation, verify information, and perform accurate calculations.
• Strong organizational skills with the ability to prioritize multiple assignments and meet deadlines.
• Ability to work independently with minimal supervision.
• Professional customer service skills and the ability to communicate effectively with individuals from diverse backgrounds.
• Ability to handle sensitive and confidential information with discretion.
• Valid California driver's license and acceptable driving record required.
• Must be willing to accept placement at any of the four designated Tulare County office locations.

Responsibilities

• Interview applicants, process applications, and verify eligibility for housing assistance programs.
• Review and verify personal, financial, and supporting documentation to determine eligibility.
• Determine continued eligibility for existing program participants through periodic reexaminations.
• Calculate rental amounts and maintain accurate financial records.
• Explain program requirements, eligibility guidelines, and occupancy conditions to applicants and residents.
• Enter, update, and maintain applicant and resident information in computerized databases.
• Assist with leasing, occupancy, and resident transfer processes.
• Maintain organized and confidential applicant files and documentation.
• Prepare statistical reports, correspondence, and other administrative documents.
• Respond to inquiries from applicants, residents, and the general public in a professional and courteous manner.
• Ensure compliance with established policies, procedures, and applicable program regulations.
• Perform additional clerical and administrative duties as assigned.

Skills

Public reception

Interviewing

Recordkeeping

Verifying information

Customer service

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Eligibility ClerkKey Staffing | Now Hiring Job Title: Eligibility Clerk Location: Tulare County, CA – Tulare, Dinuba, Porterville, or Visalia Pay Rate: $23.30 per hour Schedule: Full-Time Employment Type: To Be Determined

Position Overview

Key Staffing is currently recruiting for an Eligibility Clerk to support a well-established organization serving residents throughout Tulare County. This position is responsible for processing applications, verifying eligibility, maintaining accurate records, and assisting individuals with housing assistance programs. The ideal candidate will have strong administrative and customer service experience, excellent attention to detail, and the ability to handle confidential information while providing professional and courteous service to the public.

Important Location Requirement: The selected candidate must be willing and available to work at any of the organization's four area offices: Tulare, Dinuba, Porterville, or Visalia. The assigned work location will be determined by the employer based on operational needs. Applicants must be flexible and understand that they will not be able to select their preferred office location.

Key Responsibilities

• Interview applicants, process applications, and verify eligibility for housing assistance programs.
• Review and verify personal, financial, and supporting documentation to determine eligibility.
• Determine continued eligibility for existing program participants through periodic reexaminations.
• Calculate rental amounts and maintain accurate financial records.
• Explain program requirements, eligibility guidelines, and occupancy conditions to applicants and residents.
• Enter, update, and maintain applicant and resident information in computerized databases.
• Assist with leasing, occupancy, and resident transfer processes.
• Maintain organized and confidential applicant files and documentation.
• Prepare statistical reports, correspondence, and other administrative documents.
• Respond to inquiries from applicants, residents, and the general public in a professional and courteous manner.
• Ensure compliance with established policies, procedures, and applicable program regulations.
• Perform additional clerical and administrative duties as assigned.

Qualifications & Requirements

• High school diploma or GED required.
• Minimum of 2 years of general office experience, including public reception, interviewing, recordkeeping, and verification of information.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Strong data entry, mathematical, and recordkeeping skills.
• Excellent verbal and written communication skills.
• Ability to review documentation, verify information, and perform accurate calculations.
• Strong organizational skills with the ability to prioritize multiple assignments and meet deadlines.
• Ability to work independently with minimal supervision.
• Professional customer service skills and the ability to communicate effectively with individuals from diverse backgrounds.
• Ability to handle sensitive and confidential information with discretion.
• Valid California driver's license and acceptable driving record required.
• Must be willing to accept placement at any of the four designated Tulare County office locations.

Preferred Qualifications

• Bilingual in English and Spanish, including speaking, reading, and writing.
• Previous experience in public assistance, housing programs, eligibility determination, or a related administrative environment.
• Experience conducting interviews and verifying personal or financial information.
• Familiarity with maintaining financial and statistical records.

Physical Requirements

• Ability to operate standard office equipment, including computers, keyboards, calculators, and telephones.
• Ability to bend, reach, stoop, and lift files or office supplies weighing up to 25 pounds.
• Ability to communicate effectively with coworkers and members of the public.Ability to maintain regular attendance and perform duties in a fast-paced office environment.

Commitment to Diversity

As an equal opportunity employer committed to meeting the needs of a multi-generational and multicultural workforce, Key Staffing recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, sexual orientation, disability, or any other status protected by law.