ELIGIBILITY TECHNICIAN

Yuba County; Apex (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

County of Yuba is seeking a detail-oriented, client-focused professional to support eligibility determination for public assistance programs. The role requires strong interviewing and active listening skills, with the ability to interpret complex program policies and apply them to individual cases.

Responsibilities include processing casework in automated systems, documenting materials, coordinating referrals to health and social services, and delivering excellent customer service.

Qualifications

• High school diploma required; two years of office support with extensive public contact and decision making within procedural guidelines.
• Substitution of related coursework in human services for two years of experience may be allowed.
• Typing certificate: 35 wpm net, 5-minute test.

Responsibilities

• Assess client needs and determine eligibility under program policies.
• Process casework using automated systems and authorize benefits.
• Maintain organization and accuracy while managing multiple cases and deadlines.
• Provide referrals to health, human, or employment services as needed.
• Communicate clearly and professionally; deliver exceptional customer service.
• Gather and document supporting materials; follow up on claims as required.
• Work collaboratively with teams and demonstrate sound judgment and professionalism.

Skills

Interviewing

Active listening

Organizational skills

Attention to detail

Policy interpretation

Client interviewing

Customer service

Referral coordination

Documentation gathering

Collaboration

Education

High school diploma

Related coursework in human services

Tools

Automated systems

Typing certificate

Driver's license

Job description

Spanish bilingual applicants are encouraged to apply!

The County of Yuba is currently accepting applications for full-time and extra-help vacancies.

The ideal candidate:

• Demonstrates strong interviewing and active listening skills to accurately assess client needs
• Maintains organization and accuracy while managing multiple cases and deadlines
• Interprets and applies complex program policies and regulations to determine eligibility
• Utilizes automated systems effectively to process casework and authorize benefits
• Communicates information clearly, professionally, and with exceptional customer service
• Identifies client needs and provides appropriate referrals to health, human, or employment services
• Advocates for clients by assisting with documentation, gathering supporting materials, and following up on claims
• Exhibits professionalism, sound judgment, and a collaborative approach to service delivery

***SELECTION PROCESS / TESTING INFORMATION***

The selection process for this recruitment is tentatively scheduled for the following dates and times:

• Monday, November 16, 2026: 2:00 p.m.
• Tuesday, November 17, 2026: 9:00 a.m. OR 2:00 p.m.
• Wednesday, November 18, 2026: 9:00 a.m. OR 2:00 p.m.

Following the recruitment closing date of November 12, 2026, applicants who meet the minimum qualifications will receive additional information regarding the selection process. Qualified applicants should be prepared to RSVP for an available testing session upon receiving an invitation from Yuba County.

Qualifications

The minimum and preferred requirements are listed below. While the following requirements outline the minimum qualifications, the county reserves the right to select applicants for further consideration who demonstrate the best qualifications match for the job. Meeting the minimum qualifications does not guarantee further participation in selection procedures:

Education and Experience:

MINIMUM: Graduation from high school and two (2) years of responsible office support experience which has involved extensive public contact, interviewing and decision making within procedural guidelines. Relevant education with coursework in a field related to human services may be substituted for the two years of experience as defined on a year-for-year basis.

PREFERRED: In addition to the minimum, additional experience determining eligibility for loans, financial assistance, or publicly or privately funded health, counseling or social services.

Licenses and Certification:

• The ability to obtain a valid CaliforniaClassC driver's license within ten (10) days of employment; maintain throughout employment.
• When assigned to Veterans’ Services, obtain certification from the State of California Department of Veterans Affairs to present claims to the United States Department of Veteran Affairs pursuant to Title 38, Code of Federal regulations (CFR) 14.629 within one year of assignment and maintain annually thereafter.
• Typing Certificate: Minimum Net of 35 wpm. Typing Certificate must indicate results from a five (5) minute test with at least the minimum net wpm required.

Special Requirements:

• Will be required to work a flexible schedule to include evening and weekend hours, depending on assignment.
• Must successfully complete an extensive and thorough background investigation, which may include Live Scan fingerprinting prior to hire.
• DMV printout prior to hire.
• Will be required to perform disaster service activities pursuanttoGovernmentCode3100-3109.