Eligibility Technician

YUBA COUNTY PERSONNEL; Marysville (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

County of Yuba is seeking an Eligibility Technician in the Public Assistance division of the Health & Human Services department. The role involves interviewing to determine eligibility for multiple programs, processing casework in automated systems, and providing referrals and advocacy for clients.

The ideal candidate will have strong interview and listening skills, accuracy in managing multiple cases, and the ability to apply complex program regulations.

Qualifications

• High school diploma and 2 years of responsible office support with extensive public contact.
• Preferred: experience determining eligibility for loans, financial assistance, or health/services programs.
• Typing speed and accuracy expectations may apply (as typical for clerical roles).

Responsibilities

• Determine eligibility for designated and specialized client service programs and benefits.
• Interview clients and gather facts to support claims and eligibility.
• Process case work through automated systems and authorize benefits.
• Provide information, referrals and advocacy for health, human, or employment services.
• Follow up on claims and assist with preparation of supporting documents.

Skills

Interviewing

Active listening

Public contact

Decision making

Customer service

Case management

Education

High school diploma

Tools

Automated systems

Job description

The County of Yuba is currently recruiting for the position of Eligibility Technician in the Public Assistance division within the Health & Human Services department. Under general supervision, the incumbent will perform functions related to determining eligibility for, or continuation of, designated and specialized client service programs and their respective benefits; assist with acquiring services and benefits through interactive interviewing and fact gathering; maintain current knowledge of multiple program regulations and procedures necessary for multi-program caseload determination; authorize payments following program procedures and guidelines; initiate and process case work through an automated system(s); identify needs and provide information or referral for health, human and/or employment services; act as an advocate for clients and their dependents by assisting in the preparation of forms and documents, obtaining and presenting evidence for claims or benefits and by representing clients before other agencies by following-up on claims or applying for benefits that may have been denied; provide quality customer service, and perform related work as assigned.

The ideal candidate:

• Demonstrates strong interviewing and active listening skills to accurately assess client needs
• Maintains organization and accuracy while managing multiple cases and deadlines
• Interprets and applies complex program policies and regulations to determine eligibility
• Utilizes automated systems effectively to process casework and authorize benefits
• Communicates information clearly, professionally, and with exceptional customer service
• Identifies client needs and provides appropriate referrals to health, human, or employment services
• Advocates for clients by assisting with documentation, gathering supporting materials, and following up on claims
• Exhibits professionalism, sound judgment, and a collaborative approach to service delivery

Click HERE for the Class Specification

Qualifications

The minimum and preferred requirements are listed below. While the following requirements outline the minimum qualifications, the county reserves the right to select applicants for further consideration who demonstrate the best qualifications match for the job. Meeting the minimum qualifications does not guarantee further participation in selection procedures:

Education and Experience:

MINIMUM: Graduation from high school and two (2) years of responsible office support experience which has involved extensive public contact, interviewing and decision making within procedural guidelines. Relevant education with coursework in a field related to human services may be substituted for the two years of experience as defined on a year-for-year basis.

PREFERRED: In addition to the minimum, additional experience determining eligibility for loans, financial assistance, or publicly or privately funded health, counseling or social services.

Licenses and Certification:

• The ability to obtain a valid CaliforniaClassC driver's license within ten (10) days of employment; maintain throughout employment.
• When assigned to Veterans Services, obtain certification from the State of California Department of Veterans Affairs to present claims to the United States Department of Veteran Affairs pursuant to Title 38, Code of Federal regulations (CFR) 14.629 within one year of assignment and maintain annually thereafter.
• Typing Certificate: Minimum Net of 35 wpm. Typing Certificate must indicate results from a five (5) minute test with at least the minimum net wpm required.

Special Requirements:

• Will be required to work a flexible schedule to include evening and weekend hours, depending on assignment.
• Must successfully complete an extensive and thorough background investigation, which may include Live Scan fingerprinting prior to hire.
• DMV printout prior to hire.
• Will be required to perform disaster service activities pursuanttoGovernmentCode3100-3109.

Salary/Compensation: $24.35 - $26.79 per hour