Eligibility Case Manager / 61012853

State of South Carolina; South Carolina; On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long Term Disability

Life Insurance

Job summary

SC Department of Social Services is hiring an Eligibility Specialist to support SNAP and TANF programs, helping restore financial stability for families and vulnerable adults. The role includes interviewing applicants (phone/in-person), determining eligibility, processing renewals, and documenting activities in the agency system.

A high school diploma with one year in Economic Service programs is required; an associate degree or higher may substitute.

Qualifications

• High School Diploma and one year of experience in Economic Service Programs.

Responsibilities

• Performs SNAP/TANF eligibility assists, including interviews and processing applications or renewals.
• Manages ABAWD caseload and tracks eligibility for SNAP.
• Documents client activity and maintains confidential records per policy.
• Performs emergency shelter duties and protects PII.

Education

High School Diploma

Associate Degree

Job description

Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

Job Duties:

• The Eligibility Specialist performs duties related to the administration of the SNAP and TANF programs for Economic Services to help restore or improve customer financial stability.
• Conducts SNAP and/or TANF quality interviews to include both phone and face-to-face interviews for SNAP and/or TANF applications and/or renewals.
• Processes SNAP and/or TANF applications and/or renewals by determining eligibility and authorizing benefits if applicable, and process SNAP and/or TANF six month renewals and changes by redetermining eligibility and reauthorizing benefits if applicable.
• Manages ABAWD (Able-Bodied Adult without Dependents) caseload by sending required notices, updating ABAWD tracking system, and determining SNAP eligibility for assigned ABAWD cases. Interprets social services programs to clients as needed.
• Processes system generated alerts (SNAP, TANF, ESAP and SCCAP) for county of residence as well as any alerts associated with your caseload.
• Identifies and documents overpayments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings. Participates in training and supervisory meetings or staff meetings as required.
• Maintains case records and files in agency designated computer system for documentation and auditing purposes as required by agency policy in a confidential, timely and accurate manner. Documents client work participation activities in agency designated system. Enters timely documentation in SCOSA of events/activities that may affect clients continued eligibility for benefits. Prepares reports as requested by the supervisor or otherwise required and follows program policies and procedures.
• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.
• Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment, and data.
• Performs other related duties as required.

A High School Diploma and one (1) year of experience in Economic Service Programs.

An Associate Degree or higher may be substituted for required experience.

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

A valid drivers license is required. Must be able to travel within the state for the purpose of training and meetings to include overnight travel.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Greenville County