Administrative Assistant / 61012888

State-of-South-Carolina; South Carolina; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Paid time off

Paid holidays

Parental leave

Retirement plan

Job summary

State of South Carolina is seeking an Administrative Assistant to manage the intake area and supervise clerical staff. The role includes ensuring professional client service and accurate processing of applications using SCCHIP, along with mail handling and procedural updates.

You will train staff, coordinate scheduling, and participate in emergency shelter duties while protecting sensitive information and agency systems.

Qualifications

• High school diploma or better with relevant clerical experience.
• Associates degree or equivalent preferred; a bachelor’s degree may substitute for work experience.
• Must possess a valid driver’s license and be able to operate a vehicle.

Responsibilities

• Provide administrative support in the intake area and supervise clerical staff.
• Directly supervise staff in Intake, Referral, Reception, and Mailroom; conduct evaluations.
• Maintain professional conduct when serving clients and the public.
• Research applications and process online/paper forms using SCCHIP; manage mail flow.
• Assign work, communicate procedure changes, and address complaints.
• Develop and enforce area policies; coordinate with the county Advocate.
• Review staff work through checks and observations; address performance issues.
• Train new staff on policies and procedures; cross-train personnel.
• Schedule front desk coverage, lunches, and leave to ensure adequacy.
• Participate in emergency shelter duties and related duties as directed.
• Protect personal data and safeguard agency networks and data systems.

Skills

Clerical experience

Administrative support

Staff supervision

Customer service

Policy compliance

Education

High School Diploma

Associate Degree

Bachelor's degree substitute

Tools

SCCHIP

Job description

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties

• The Administrative Assistant is responsible for the administrative functioning of the intake area of the local County DSS office to include supervising the Clerical staff responsible for answering the telephones, greeting and serving customers, and performing duties related to the Economic Services program.
• Supervises administrative support staff in the Intake, Referral and Reception areas and Mailroom; completes performance evaluations of staff and addresses performance and conduct issues through agency's Progressive Discipline process.
• Ensures that staff maintains a professional and courteous manner while serving clients; general public and other staff members.
• Ensures all applications are thoroughly researches and staff use SCCHIP for processing online and paper applications; ensures mail is processed timely; FA mailboxes are checked several times daily and mail is routed appropriately.
• Assigns work, advises staff and upper management when changes in procedure are necessary to ensure that qualify service is provided to customers. Addresses complaints of walk-in customers and those via phone.
• Organizes and implements policies and procedures within the work area; works with county Advocate to address concerns/complaints.
• Reviews work of subordinates for accuracy through spot checks; direct observations of employees' work, and through customer complaints.
• Provides and/or assures that new staff are trained in policies and procedures; cross trains employees.
• Schedules coverage of front receptionist area, schedules lunch hours and leave to assure adequate coverage of area.
• Participates in Red Cross training and shelter duty or other emergency shelter duty/services as directed; performs related duties as required.
• Performs job delivery and/or performance with positive or appropriate customer service delivery to clients, the public and co-workers as integral requirement.
• To ensure that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment and data.

• A High School Diploma and four (4) years of responsible clerical or administrative experience.
• An Associate Degree and two (2) years of responsible clerical or administrative experience.
• A Bachelor's Degree may be substituted for the related work experience.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

Benefits

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION

Economic Services / Dorchester County