TANF Eligibility Associate - District 6

State of Georgia; Georgia; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Telework opportunities

Job summary

State of Georgia (Department of Human Services) seeks an Eligibility Associate (TANF) for District 6 to perform client intake, determine eligibility, and support families within the OFI District 6 team. This full-time role offers telework opportunities depending on position and a robust state benefits package.

Candidates must have a high school diploma or GED and at least six months of customer contact experience; proficiency in Microsoft Office is preferred.

Qualifications

• Minimum Qualifications: High school diploma/GED and six (6) months of related customer contact/interaction experience.

Responsibilities

• Performs general office management duties including keyboarding, filing, generating and managing correspondence.
• Provides or coordinates services to clients, families and partners that call or visit the local office.
• Provides follow-up and/or customer service to resolve issues.
• Receives and routes telephone communications as required.
• Screens and registers applications for OFI Eligibility programs.
• Routinely uses electronic applications and eligibility systems.
• Maintains confidential records.
• Uses Microsoft Office Suite to perform daily tasks.

Skills

Microsoft Office

Customer service

Education

High school diploma or GED

Job description

State of Georgia (Department of Human Services) seeks an Eligibility Associate (TANF) for District 6 to perform client intake, determine eligibility, and support families within the OFI District 6 team. This full-time role offers telework opportunities depending on position and a robust state benefits package.

Candidates must have a high school diploma or GED and at least six months of customer contact experience; proficiency in Microsoft Office is preferred.