Eligibility Assistant — Serve Families in Indianapolis

RAMPQuest; Indianapolis (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services, located in Indianapolis, Indiana, is seeking an Eligibility Assistant to support the DFR and public assistance programs such as TANF, SNAP, and Medicaid. This front desk role involves welcoming visitors, reviewing information, and assisting clients with applications.

The position offers a 37.5-hour work week, Monday–Friday 8:00 AM–4:30 PM, paid time off, benefits, and opportunities to impact the community while maintaining confidentiality and delivering excellent customer

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• High School diploma or equivalent.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Customer service

Multi-tasking

Confidentiality

Calm under pressure

Reliability

Education

High School diploma or equivalent

Job description

Knowledge Services, located in Indianapolis, Indiana, is seeking an Eligibility Assistant to support the DFR and public assistance programs such as TANF, SNAP, and Medicaid. This front desk role involves welcoming visitors, reviewing information, and assisting clients with applications.

The position offers a 37.5-hour work week, Monday–Friday 8:00 AM–4:30 PM, paid time off, benefits, and opportunities to impact the community while maintaining confidentiality and delivering excellent customer