Elevator Field Installation & Service Specialist

Jobtailor; Sarasota (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor seeks a Training Specialist to deliver in-person and virtual sessions in Sarasota, FL, and at dealer locations, focusing on homelifts and elevator products.

You will develop and review technical training materials, coordinate travel, process parts for repair, and support dealers with installations, service questions, and product information.

Qualifications

• 1–2 years in a customer-facing role, ideally with technical products.
• Associate degree or trade certification in a technical field; or 4+ years of relevant experience; or equivalent combination of education and experience
• Ability to explain technical concepts clearly and simply
• Confident and comfortable speaking to small groups
• Strong written and verbal communication skills
• Proficiency with webinars, video, and interactive learning
• Familiarity with the Google platform and Microsoft Office Suite
• Strong understanding of homelifts, vertical platform lifts, or elevator systems
• Working knowledge of electrical and mechanical systems
• Ability to read and interpret schematics
• Well-organized, able to manage travel and prioritize multiple issues
• Valid driver's license and willingness to travel as needed
• Ability to travel for at least two weeks at a time
• Ability to provide outstanding customer support and communicate with dealers by phone, email, and face to face

Responsibilities

• Conduct in-person and virtual training sessions in Sarasota, FL, and at dealer locations.
• Lead facility and field training for homelifts and elevator products.
• Deliver phone and email support for installation, service, and product questions.
• Create sales orders and process RMAs for repair parts.
• Assist in developing and reviewing technical documents and training materials.
• Coordinate travel and manage multiple customer issues.
• Communicate with dealers about installation, service, and training issues.

Skills

Customer-facing role experience

Technical product knowledge

Public speaking

Written communication

Schematics reading

Webinar tools

Microsoft Office

Google Platform

Travel readiness

Education

Associate degree in technical field

Trade certification in technical field

Tools

Google Platform

Microsoft Office Suite

Webinar Software

Video Conferencing Tools

Job description

• Conduct in-person and virtual training sessions in Sarasota, FL, and at dealer locations
• Conduct on-site dealer visits
• Deliver phone and email support for installation, service, and product questions
• Lead facility and field training for homelifts and elevator products
• Create sales orders and process return material authorizations for repair parts
• Assist in developing and reviewing technical documents and training materials
• Support technical support and training teams with special projects
• Provide product, service, and application information
• Communicate with dealers about installation, service, and training issues
• Organize travel and manage multiple customer issues

Requirements

• 1–2 years in a customer-facing role, ideally with technical products
• Associate degree or trade certification in a technical field; or 4+ years of relevant experience; or equivalent combination of education and experience
• Ability to explain technical concepts clearly and simply
• Confident and comfortable speaking to small groups
• Strong written and verbal communication skills
• Proficiency with webinars, video, and interactive learning
• Familiarity with the Google platform and Microsoft Office Suite
• Strong understanding of homelifts, vertical platform lifts, or elevator systems
• Working knowledge of electrical and mechanical systems
• Ability to read and interpret schematics
• Well-organized, able to manage travel and prioritize multiple issues
• Valid driver's license and willingness to travel as needed
• Ability to travel for at least two weeks at a time
• Ability to provide outstanding customer support and communicate with dealers by phone, email, and face to face

Core Competencies

Demonstrates expertise in conducting training sessions and providing technical support for homelifts and elevator products, with strong communication skills to effectively engage with customers and dealers. Proficient in managing multiple customer issues and organizing travel while delivering outstanding customer service.

Highest-signal resume keywords

• Customer-Facing Role Experience
• Technical Product Knowledge
• Strong Written And Verbal Communication Skills
• Proficiency With Webinars And Interactive Learning
• Ability To Read And Interpret Schematics

Hard Skills

• Technical Support
• Training Development
• Installation Support
• Electrical Systems Knowledge
• Mechanical Systems Knowledge
• Schematic Interpretation
• Sales Order Processing
• Return Material Authorization Processing
• Homelifts Knowledge
• Elevator Systems Knowledge

Soft Skills

• Confident Public Speaking
• Well-Organized
• Ability To Prioritize Issues
• Outstanding Customer Support

Certifications & Qualifications

• Associate Degree In Technical Field
• Trade Certification In Technical Field

Industry Keywords

• Homelifts
• Vertical Platform Lifts
• Elevator Systems
• Customer Support
• Dealer Communication

Tools & Technologies

• Google Platform
• Microsoft Office Suite
• Webinar Software
• Video Conferencing Tools