Luxury Lobby Concierge - Guest Experience Lead

Stratton Amenities; Austin (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk services for upscale apartments and condominium buildings in Austin. Our mission is to create the most hospitable experience for our associates, residents, and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rises.

Qualifications

• Minimum two years of hospitality, customer service, or front-facing service experience.
• Background in hospitality, customer service, luxury retail, or related front-facing roles.

Responsibilities

• Warmly greet and open doors for residents, guests, and visitors.
• Provide a seamless arrival and departure experience, assisting with bags, packages, umbrellas, and curbside needs.
• Maintain a strong presence at the front entry; keep the lobby clean, orderly, and welcoming.
• Monitor front entry activity to support resident safety and building security.
• Manage vehicle and pedestrian flow at the front drive; assist with rideshare, deliveries, and vendor access.
• Communicate professionally in person, via radio, or phone.
• Coordinate with concierge and management to support building operations.
• Assist with package handling and deliveries as needed.
• Provide directions, local information, and general assistance with a guest-focused demeanor.
• Maintain confidentiality and uphold building standards.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Able to work outdoors, in heat and cold weather.

Skills

Situational awareness

Problem solving

Ownership mindset

Responsive service

Hospitality experience

Interpersonal skills

Professional appearance

Organized

Decision making under pressure

Job description

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk services for upscale apartments and condominium buildings in Austin. Our mission is to create the most hospitable experience for our associates, residents, and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rises.