Elevated F&B Leader | Guest Experience & Operations

Soho House & Co.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401K matching

Paid time off

Career development

Job summary

Soho House New York is seeking a Food & Beverage Manager to lead service quality and overall F&B experience under the General Manager. You will own daily, weekly, and monthly delivery on projects, forecasting, interviewing, inventory, and vendor relations to optimize the business.

The role emphasizes elevating member/guest experience, staff scheduling, and training, with KPI targets and cost controls to meet budgets. This position requires strong leadership in a fast-paced hospitality setting.

Qualifications

• Minimum of 5+ years’ experience in a similar capacity.
• Detail oriented, process driven and ability to problem solve in high-volume and demanding fast-paced environments.
• POS (or alternative), Open Table, Opera or other Hospitality driven technologies experience.
• Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective best practices through service.
• Passionate about food and beverages trends and best practices and local health & safety compliancy regulations.

Responsibilities

• Influential leader who proactively manages the operations in conjunction with General Manager to ensure service, staffing and member/guest experience is above par and profit meets targeted budgets
• Passionate about guest service and articulate in communicating with and interacting with members, guests, staff to preserve excellent levels of internal and external customer service
• Partner with internal and external stake holders to create, design, train and implement exceptional menus, purchase goods and continuously make necessary improvements
• Proactive in identifying customers’ needs and responsive in developing action plan that enhances experience and mitigates risk
• Engage and comply to HR (People & Development) guidelines and support recruitment efforts to ensure we are attracting, retaining and training all new hires to be high performers with high potential
• Establish targets, KPI’s, schedules, policies and procedures
• Drive transparency and open channel of communication that fosters team awareness, ownership and accountability with emphasis in motivation and teamwork
• Comply with all allergy procedures and maintaining a clean, sanitary, healthy and safe work environment for staff, members, guests and safety regulations
• Responsible for weekly/daily recaps that entail various aspects of the shift including but not limited to; service standards, allergy procedure, staffing, sales, profit and proactive solutions to mitigate future risk

Skills

Leadership

Guest service

Staff scheduling

Communication

Budgeting

Tools

POS

OpenTable

Opera

Job description

Soho House New York is seeking a Food & Beverage Manager to lead service quality and overall F&B experience under the General Manager. You will own daily, weekly, and monthly delivery on projects, forecasting, interviewing, inventory, and vendor relations to optimize the business.

The role emphasizes elevating member/guest experience, staff scheduling, and training, with KPI targets and cost controls to meet budgets. This position requires strong leadership in a fast-paced hospitality setting.