Elevate Your Career: Customer Support Specialist

CBT; Lisbon (AR); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Monthly base €1,400

Language bonus €150/month

Performance bonus up to €100/month

Job summary

CBT is seeking a German-speaking Customer Support Specialist in Lisbon to act as a brand ambassador for premium coffee machines and subscriptions. You will handle German-language inquiries via phone, email, and chat, manage orders and deliveries, and collaborate with technical teams to resolve issues swiftly.

This on-site role offers a Monday–Friday schedule from 08:00 to 16:00, with a focus on quality service in a calm, structured environment—perfect for those who value work-life harmony and

Qualifications

• Native/Fluent German (C1/C2) is essential.
• Good English (B1+) for team communication.
• Calm, empathetic, and solution-oriented mindset.

Responsibilities

• Assist customers in German via phone, email, and chat with machine setup, usage, and troubleshooting.
• Oversee orders, subscriptions, and delivery logistics for a smooth experience.
• Coordinate with technical teams to provide swift, accurate solutions.
• Build rapport with customers and reflect the brand's premium reputation.

Skills

German: C1/C2

English: B1+

Empathy

Communication

Job description

(German Market) – Premium Coffee Brand

Location: Sete Rios, Lisbon (On-site)

Start Date:Immediately

Schedule: Mon–Fri, 08:00 – 16:00 (No nights, no weekends)

Are you tired of high-pressure call centers? Do you value quality over quantity?

We are looking for a German-speaking Customer Support Specialist to join a world-renowned premium lifestyle brand. You won't just be answering phones; you will be acting as a brand ambassador for customers who love their coffee as much as you love providing an excellent service experience.

Why This Role Is Different:

• Quality First: We focus on premium service, not high-pressure KPIs or call volumes.
• The Atmosphere: Work in a calm, structured environment where the customer experience is the priority.
• Work-Life Harmony: With a consistent Monday-to-Friday, 08:00–16:00 schedule, you'll have your evenings and weekends free to enjoy the Lisbon lifestyle.
• The Product: You'll be supporting a brand that customers genuinely love—premium coffee machines and subscriptions that brighten their day.

Your Daily Impact:

• Be the Expert: Assist customers in German via phone, email, and chat with machine setup, usage, and troubleshooting.
• Manage the Journey: Oversee orders, subscriptions, and delivery logistics, ensuring a seamless experience.
• Problem Solve: Coordinate with technical teams to provide swift, accurate solutions.
• Connect: Build rapport with customers, ensuring every interaction reflects the brand's premium reputation.

What We're Looking For:

• Language Skills: Native/Fluent German (C1/C2) is essential. Good English (B1+) for team communication.
• Mindset: You are calm, empathetic, and solution-oriented. You find satisfaction in helping others.
• Attention to Detail: You enjoy working with structured systems and accurate documentation.
• Bonus Points: Previous experience in e-commerce or customer service is great, but your attitude matters most to us.

The Total Compensation Package:

• Monthly Base: €1,400
• Language Bonus: €150/month
• Performance Bonus: Up to €100/month
• Security: A stable, long-term project with a global brand.
• Growth: Comprehensive training on high-end products and professional systems.

Ready to start a new chapter in Lisbon?

We aren't just looking for a specialist; we're looking for someone who wants to take pride in their work. If you value a professional, balanced, and premium environment, we want to hear from you.