Electronics Service Desk Pro — Customer-Centric Support

Adir International Llc; Fountain Valley (CA); On-site; USD 18,000 - 29,000; Full time

Job summary

Curacao Santa Ana is seeking a Service Desk Agent for the Fountain Valley store in California. The role focuses on assisting customers with returns, exchanges, repairs and product guidance, while maintaining service desk efficiency and inventory control.

The position emphasizes customer-centric service, teamwork, and adherence to store policies, with responsibilities including processing transactions and supporting various departments as needed.

Qualifications

• High School Diploma or GED is required.
• Good listening skills are essential.
• Reliable and diligent in completing tasks.

Responsibilities

• Assist customers at the service desk with returns, exchanges, or repairs.
• Process transactions, returns, exchanges, service tickets and sales efficiently.
• Guide customers on product usage and basic software installations where needed.
• Move merchandise up to 50 lbs to/from the service counter.
• Maintain organization and accurate inventory tracking in the service area.
• Notify customers when service orders are ready and follow up as needed.

Skills

Good listener

Resourceful

Diligent

Education

High School Diploma or GED

Job description

Curacao Santa Ana is seeking a Service Desk Agent for the Fountain Valley store in California. The role focuses on assisting customers with returns, exchanges, repairs and product guidance, while maintaining service desk efficiency and inventory control.

The position emphasizes customer-centric service, teamwork, and adherence to store policies, with responsibilities including processing transactions and supporting various departments as needed.