In-Store Tech Service Desk Specialist

Adir International Llc; San Bernardino (CA); On-site; USD 24,000 - 30,000; Full time

Job summary

Curacao is seeking a Service Desk Agent in San Bernardino, CA to assist customers with returns, exchanges, and product guidance at the in-store service desk. You will process transactions, manage the service queue, and help customers understand product usage and warranty policies.

The role requires basic retail experience, strong communication, and physical ability to lift items up to 50 lbs. The position supports a friendly, customer-centric environment and teamwork across the store.

Qualifications

• High School Diploma or GED is required.
• Good listening skills are essential.
• Be resourceful in problem solving and customer service.
• Demonstrate diligence in completing tasks accurately and on time.

Responsibilities

• Assist customers at the service desk with returns, exchanges, and warranty questions.
• Process transactions, returns, exchanges, and service tickets via the queue system.
• Guide customers through product usage and basic setup as needed.
• Move merchandise up to 50 lbs to assist customers and restock areas.
• Maintain organization and security of the service desk and inventory.
• Conduct monthly counts of service/repair items and report discrepancies.
• Provide timely reminders when service orders are ready and follow up with customers.

Skills

High School Diploma or GED

Good listener

Resourceful

Diligent about completing tasks

Job description

Curacao is seeking a Service Desk Agent in San Bernardino, CA to assist customers with returns, exchanges, and product guidance at the in-store service desk. You will process transactions, manage the service queue, and help customers understand product usage and warranty policies.

The role requires basic retail experience, strong communication, and physical ability to lift items up to 50 lbs. The position supports a friendly, customer-centric environment and teamwork across the store.