Customer-Centric Service Desk Pro

Adir International Llc; Huntington Park (CA); On-site; USD 18,000 - 29,000; Full time

Job summary

Curacao Huntington Park in Huntington Park, CA is seeking a Service Desk Agent to assist customers with returns, exchanges and product questions. You will help shoppers navigate issues with electronics and ensure a friendly, efficient service experience.

The role involves processing transactions, guiding product usage, handling repairs and maintaining accurate inventory, with a focus on customer satisfaction and timely follow-up on service orders.

Qualifications

• High School Diploma or GED required.
• Good listener with strong communication skills.
• Resourceful and able to complete tasks diligently.

Responsibilities

• Act as guide for customers at the service desk, handling returns, exchanges and repairs.
• Process transactions and manage service queues efficiently, including returns and sales.
• Assist customers with product usage and provide support for software installations when needed.
• Move merchandise as required and ensure proper handling of store inventory and repairs.
• Conduct monthly inventory counts and maintain a safe, organized service area.
• Provide timely reminders to customers when service orders are ready and follow up to ensure resolution.

Skills

Good listener

Resourceful

Diligent

Customer-focused

Education

High School Diploma or GED

Job description

Curacao Huntington Park in Huntington Park, CA is seeking a Service Desk Agent to assist customers with returns, exchanges and product questions. You will help shoppers navigate issues with electronics and ensure a friendly, efficient service experience.

The role involves processing transactions, guiding product usage, handling repairs and maintaining accurate inventory, with a focus on customer satisfaction and timely follow-up on service orders.