In-Store Service Desk Associate

Curacao; Huntington Park (CA); On-site; USD 23,000 - 29,000; Full time

Job summary

Curacao in Huntington Park, CA is seeking a Service Desk Agent to assist customers with returns, exchanges and product support at the in-store service desk.

You will guide customers on product usage, process transactions, and help colleagues by maintaining the service area and handling inventory, including items up to 50 lbs.

This role requires a high school diploma, good listening skills, and a diligent, customer-centric attitude to turn issues into positive experiences.

Qualifications

• High School Diploma or GED required.
• Good listener and resourceful.
• Diligent about completing tasks.

Responsibilities

• Assist customers at the service desk with returns, exchanges, and warranties.
• Process transactions and manage the service queue (Q-less) efficiently.
• Guide customers on product usage and support technicians with software installations.
• Handle merchandise movement up to 50 lbs and maintain the service area.
• Conduct monthly inventory counts of service/repair items.

Skills

Good listener

Resourceful

Diligent

Education

High School Diploma or GED

Job description

Curacao in Huntington Park, CA is seeking a Service Desk Agent to assist customers with returns, exchanges and product support at the in-store service desk.

You will guide customers on product usage, process transactions, and help colleagues by maintaining the service area and handling inventory, including items up to 50 lbs.

This role requires a high school diploma, good listening skills, and a diligent, customer-centric attitude to turn issues into positive experiences.