Electronics Repair & Technical Support Specialist

SunTech

Morrisville (NC)

On-site

USD 48,000 - 72,000

Full time

14 days+

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Job summary

SunTech Medical is seeking a Technical Support Technician to respond to and resolve product support issues worldwide. The role involves assembling and repairing products per procedures, testing assemblies, and diagnosing non-performance causes to support SunTech customers on all products.

Responsibilities include interpreting blueprints and instructions, using test equipment, maintaining safety, and reporting findings to management.

Qualifications

AA/AS in Engineering, technical school, or equivalent experience.
Soldering experience with IPC7711/7721 standard knowledge.
3+ years in an electronics manufacturing facility.
Experience using MS Office Suite.

Responsibilities

Investigate and research complaints for external customers and report findings to internal Management teams.
Understand device operation to determine causes of non-performance or failure.
Work independently and meet deadlines.
Assemble and repair using hand tools and required dexterity.
Perform some electric and soldering assembly.
Adjust, align, and fit components to close tolerances.
Interpret blueprints, assembly drawings, and written instructions.
Decide on fittings and adjustments within guidelines.
Use electronic test equipment to diagnose issues.
Troubleshoot and repair printed circuit boards at component level.
Log customer complaints and CAPAs in SunTech Quality system; create related RMAs.
Maintain a clean, organized, and safe production area.
Other duties as assigned.