Technical Support Repair Technician

Halma p.l.c; Morrisville (NC); Hybrid; USD 34,440 - 48,216; Full time

Benefits offered by this job

Four-day workweek

Hybrid remote schedule

Paid holidays

PTO

Paid parental leave

On-site fitness center

Job summary

SunTech Medical, part of Halma plc, seeks a Technical Support Technician to respond to and resolve product support issues worldwide. The role involves assembling, testing, and repairing SunTech devices, with responsibilities across troubleshooting, blueprints interpretation, and interaction with management teams.

The position supports a hybrid remote schedule in a manufacturing environment and requires 3+ years in electronics manufacturing, plus IPC7711/7721 soldering experience and strong

Qualifications

• AA/AS degree in Engineering or equivalent.
• Soldering experience with IPC7711/7721.
• 3+ years in electronics manufacturing.
• Experience using MS Office.
• Strong ability to troubleshoot with customers.
• Ability to work under pressure with deadlines.
• Excellent written and verbal communication.

Responsibilities

• Investigate and research complaints from external customers and report findings to internal teams.
• Understand the functional operation of our devices to determine causes of non-performance.
• Work independently and meet deadlines.
• Perform assembly and repairs using hand tools and soldering as required.
• Interpret blueprints and assembly drawings to guide repairs and assembly.
• Decide on fittings/adjustments within guidelines.
• Use electronic test equipment (DMM, DC power supply) for troubleshooting.
• Maintain clean, organized, and safe production area.

Skills

Soldering

Troubleshooting

Reading blueprints/drawings

Independent / deadline driven

Customer communication

Education

AA/AS in Engineering or technical field

Technical school training

Tools

IPC7711/7721 knowledge

MS Office Suite

Electronic test equipment (DMM, Power Supply)

Job description

Help us advance clinical-grade blood pressure technology for patient care worldwide.

Belong to a team where taking initiative, being adaptive, and inquisitive are valued. Join our family and legacy.

Function: Customer Service & Contact Center Operations

Job Type: Contractor

Role Type: Full time

Job Description

Belong to a team where taking initiative, being adaptive, and inquisitive are valued.

Technical Support Technician is responsible for responding to and resolving product support issues for all SunTech Medical customers worldwide on all SunTech products. Builds and tests both assembly of new product and repairs as required by specific procedures and drawings.

Primary Responsibilities:

• Investigate and research complaints for external customers and report findings to internal Management teams.
• Understands the functional operation of our devices to determine causes of non-performance or operational failure
• Must have ability to work independently and meet deadlines
• Performs assembly and repairs requiring dexterity and use of a variety of hand tools.
• Performs some electric and soldering assembly.
• Adjusts, aligns, and fits a variety of component parts to close tolerances.
• Interprets detailed blueprints, assembly drawings, verbal and written instructions and other documents of similar complexity.
• Decides on fittings and adjustments of parts in assembly and repair within established guidelines.
• Understands the functional operation of the instruments to determine causes of non-performance or operational failure.
• Ability to use electronic test equipment such as a Digital Multi-meter and Variable DC Power Supply
• Perform component level troubleshooting and repairs of printed circuit boards;
• Recipient of Customer complaints and action follow-up, utilizing the SunTech Quality system; this will include the origination of customer complaints, related CAPA’s and related RMA’s.
• Ensure that a clean, organized, and safe production area is maintained
• Other duties as assigned.

Physical Requirements:

• Ability to work in a manufacturing environment/Technical lab
• Being able to work on your feet for an extended period
• Ability to lift 30 lbs.

Minimum Qualifications:

• AA, AS degree in Engineering, technical school, or equivalent experience
• Soldering experience with IPC7711/7721 Standard knowledge
• 3+ years working in electronics manufacturing facility
• Experience using MS Office Suite
• Excellent ability to troubleshoot with a variety of technical and non-technical customers
• Ability to work under pressure with strict deadlines
• Ability to assess problems, recommend appropriate solutions, and implement them.
• Excellent communication skills, both written and verbal.

If you are passionate about making a positive impact on people's lives, come grow with us!

We want you to know what it's really like to work at SunTech.

Just right

We are that "Goldilocks" size of "just right". SunTech is small enough to be nimble and make changes quickly with minimal bureaucracy, while being part of well-respected Halma, a global group of life-saving technology companies. By joining SunTech, you are also joining Halma plc. With 15 companies in Halma's Healthcare Sector, there are rich possibilities for networking, collaboration, and career advancement.

Work-life balance

We promote and expect work-life balance.

• a four-day workweek
• hybrid remote schedule
• ample paid holidays
• PTO
• paid parental leave when needed

Wellbeing that goes further

• comprehensive health and wellness insurance package
• Employee Assistance Program
• free on-site fitness center and wellness space
• fun gatherings promoting connections and comradery

A career that grows with you

• plenty of opportunities to develop
• Tuition Reimbursement
• curated training programs
• we prioritize your growth in an environment built for progression